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Orkin, LLC Customer Service Representative in Great Falls, Montana

At Orkin, our purpose is to help protect the world where we live, work, and play. Our Customer Service Representatives are committed to this purpose.
Our Customer Service Representatives are full-time with benefits, fully paid training, competitive wages and the opportunity for career growth. At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers.
This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career!
The Successful Customer Service Representative Will . . .
Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment and:
Answer calls from customers to schedule and confirm service appointments
Schedule appointments for technicians to minimize drive time and/or distance as needed
Schedule & communicate with Service Technicians to meet customer requirements
Perform outbound calls to customers regarding outstanding account balances
Receive payments from past due customers
Proficiently navigate a Windows-based & Web-based systems to communicate with customers, team members and to adjust customer accounts
Answer inbound customer service calls with an open, friendly greeting
Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs
Use strong communication skills to communicate/empathize with customers
Work well within a team
Participate in quality assurance processes/programs/initiatives as requested
If you are organized, efficient, accurate and accountable with a strong ability to multi-task, then consider this key role as a part of the branch team!
We Offer
Competitive hourly pay
Comprehensive benefits package including medical, dental, vision, maternity & life insurance
401(k) plan with company match,employee stock purchase plan
Paid vacation, holidays, andsick leave
Employee discounts, tuition reimbursement, dependent scholarship awards
Quality, comprehensive training programs
Opportunities to grow personally and professionally
Why Orkin?
Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
The Pest Management Industry is growing and is a recession resistant line of business
Orkin is financially stable and growing as the largest subsidiary ofRollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA
Are you ready to take your CAREER to the next level?
APPLY NOW for immediate consideration!
Requirements: We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations.
Keywords: customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivable
Experience Preferred
2 years: Proven customer service experience
1 year: Proficiency in MS Outlook, Word and Excel
Experience Preferred
3-4 years: Scheduling or dispatch experience in a service industry a plus
0-1 year: Scheduling or dispatch experience in a service industry a plus
Education Required
High School/GED or equivalent. Some college or Bachelors preferred.
Experience
Required
2 year(s): Proven customer service experience
1 year(s): Proficiency in MS Outlook, Word and Excel
Education
Required
High School/GED or better
Equal Opportunity Employer/Pr

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Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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