PRINTING CENTER USA Customer Service Representative in GREAT FALLS, Montana
QUALIFICATIONS: looking for experienced Customer Service Representatives with a Graphic Design or Printing background. This is a full-time Position with occasional overtime. This is a great opportunity for anyone with a background in graphic design or printing to take their job and make it a career. If you know anything about printing we want to talk to you. High school diploma or GED equivalent. Experience in sales or customer service and/or experience in printing or graphic arts industries. Excellent command of the English language in both written and oral forms. Good math skills.Excellent interpersonal skills. Ability to identify and meet customers' needs and requirements. Strong attention to details, possessing a sales aptitude and interested in preventing errors and solving problems. Good sense of design and color. Must be computer literate and current on new technology.Must be hardworking, a self-starter and a problem solver. Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently. Exceptional phone and customer service skills. Positive and upbeat attitude. Meet or exceed minimum test results as specified by the Hiring Manager. Ability to move freely throughout the building to gather information, materials and authorizations. DUTIES: Process Orders. Online, e-mail, phone calls, buyouts. Write up accurate Job Tickets. Manage All Jobs in Production. Post and follow up on proofs. Coordinate file uploads (to prepress, mailing, customer, vendor). Maintain current account info. Respond to customer inquiries (proofs, files, timelines, tracking). Meet customer due dates. Collect payment. Provide Quotes. Work Effectively with other Departments (Prepress, Mailing, Shipping, Accounting, Production Manager, Sales & Marketing. Log in to Company Systems and Equipment. Email. Website (store front, backend, design tools); vendor sites. CRM. EPMS MIS Software. Answer Phones, Participate in scheduled Chat sessions, Manage Emails.