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CASCADE COUNTY Endpoint Specialist in GREAT FALLS, Montana

Required: *** LEVEL 1 High School Diploma, HS Equivalency Diploma, GED or higher and 1+ years related experience in evaluating and resolving computer, system and user problems that include compatibility conflicts, application operations and hardware malfunctions and installing and maintaining computer hardware and software OR an equivalent combination of education and experience. Experience in providing one-to-one IT training beneficial. *** LEVEL 2: Associate Degree in computer science or closely related field and 2+ years of experience in evaluating and resolving computer, system and user problems that include compatibility conflicts, application operations and hardware malfunctions and installing and maintaining computer hardware and software OR an equivalent combination of education and experience. Experience in providing one-to-one IT training beneficial. *** LEVEL 3: Bachelor's Degree in computer science or closely related field and 4+ years of experience in evaluating and resolving computer, system and user problems that include compatibility conflicts, application operations and hardware malfunctions and installing and maintaining computer hardware and software OR an equivalent combination of education and experience. Experience in providing one-to-one IT training beneficial.***Certification/Training (Levels 1, 2 and 3):*** Relevant certifications and training for areas of technical responsibility (e.g., A+/Net+, MCSE/NCSA) is preferred. Valid Montana State Driver's License or the ability to obtain within 30 days from date of hire. ****Must obtain and maintain all necessary security approvals implemented or required by the Cascade County Sheriff's Office. ****Job Summary: The Endpoint Specialist - Levels 1, 2 and 3 provides a wide variety of technical support to Cascade County (County) offices/departments to ensure the effective installation, security, operations, maintenance and troubleshooting of County endpoint devices such as desktops, laptops, telephones, tablets, printers, etc. and performs other related duties as required or assigned.***ESSENTIAL JOB DUTIES AND RESPONSIBILITIES***Test and install specific client applications and/or report using County software packages; install, test, troubleshoot and maintains hardware and software products; provide training to users on hardware and specific software applications; provide software and hardware technical support to ensure clients' endpoint devices run efficiently; diagnose and solve problems on endpoint devices; research peripherals to find the appropriate solutions to make them function properly; set up, install, configure and maintain individual endpoint devices (such as desktops, laptops, phones, tablets, printers, etc.); troubleshoot hardware and software failures, restore lost or corrupted data and compatibility issues with hardware/software; ensure the components of the agency's networks work together with the software applications throughout; maintain an active inventory of devices throughout the agency; perform other related duties as required or assigned.Knowledge and understanding of: A wide variety of computer software, hardware and peripherals (e.g. Microsoft Office, Office 365, Internet, Email, Windows Operating System, iOS, Android); current and future County operating systems and hardware; a variety of network components and the intricacies of diverse software products; Countywide computer infrastructure and Information Services procedures, policies and organization; safety rules, policies and procedures.Skills to: Diagnose and resolve endpoint and software problems; operate a variety of software applications; work independently while providing on-site installation, customer service and technical installation and/or repair support pursuant to department or individual customer requests; understand and use ticket tracking software and associated help desk software; effectively use interpersonal and communication skills.Ability to: Establish and

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