Benefis Health Systems Service Response Specialist (CNA), Full-Time in Great Falls, Montana

Job Description

Job Summary:

The Service Response Specialist (CNA Certified) is a member of the healthcare team who, working under the direction of a supervisor, is scheduled to provide ambulation, transfer/transport, and lift needs for the patient. The Specialist is available via dispatch to transport patient care items and equipment. The Specialist communicates in a timely manner with the patient, family, and healthcare team as needed and documents care according to hospital policy/procedure.


Transports patients via gurney, wheelchair and bed to ancillary departments.

Maintains patient comfort, safety and privacy while transporting.

Notifies appropriate licensed personnel when patient complains of pain.

Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.

Transfers expired patients to the morgue and follow morgue transport protocol.

Delivers and returns equipment and supplies to/from patient care areas as requested.

Demonstrate ability to set up/take down bed traction and Posey Restraint Bed.

Demonstrates ability to assist other staff members/hospital personnel with difficult patient lift/transfers.

Takes specimens to the laboratory for processing.

Use of manual and electric gurneys and wheelchairs and maintaining equipment in proper working order

Use of scales, oxygen delivery systems, gait belts, lifts, and other transfer devices

Disinfects gurneys, wheelchairs between patients.

Responsible for main depot replenishment and maintaining floor depots

Trained in cleaning of equipment maintained in depots/units and ensuring current preventative maintenance sticker and condition of equipment.

Ability to find and deliver items from Distribution and Food Service Departments using proper protocol.

Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patients served.

Able to interpret data about the patient’s status in order to identify each patient’s age specific needs and provide care needed by the patient group.

Prioritizes work and provides prompt and efficient service.

Maintains established hospital departmental policies and procedures, objectives, performance improvement activities, safety, environmental and infection control standards.

Maintains a good working relationship within the department and with other departments.

Ability to deal with pressure to meet deadlines, to be accurate, to handle constantly changing situations and to create a positive environment.

Ability to deal with a variety of people, deal with stressful situations and handle conflict in a professional manner.

Communicates clearly and appropriately to healthcare staff, patients, and families.

Maintaining open communication using the Ticket to Ride and proper completion of form for patient transporting.

Follows protocol and safety measures unloading Mercy Flight patients.

Greets patients, visitors, and hospital personnel in a caring professional manner.

Responds promptly to patient and visitor inquiries and requests.

Provides hospital information and directions to patients/visitors as needed.

Refers patient/visitors problems and complaints to appropriate personnel.

Knowledge of office equipment- telephone, copy machine, fax, paging system, and printers.

Escorts patients/visitors to departments when appropriate.

Performs other related duties as assigned or requested.

Exposure to disagreeable odors, communicable diseases and bodily fluids

Exposure to latex, plastic and other materials used for patient care and personal protective equipment Exposure to chemicals such as disinfectants, cleaners, soaps, etc.

Exposure to chemical compounds of medications and treatments.

Ability to drive Benefis Health System vehicle from campus to campus.

I agree to inform management of any change in my ability to perform these job duties/ requirements.

Complies with Health and Safety Standards and Guidelines of Benefis Health System and the department.

Demonstrates knowledge of non-violent crisis intervention and maintaining necessary education.

Recognizes and Follows up with the Reporting of Abuse & Neglect

Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations.

Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.


Education/Experience Requirements:

High school graduate or equivalent.

Current Nursing Assistant certification OR EMT- Basic Certification in the State of Montana required.

Prior CNA/ EMT experience preferred.

Current BLS (basic life support) certification by American Heart Association, preferred (Able to acquire upon hiring)

Current/ Valid driver’s license required

About Us

Community Information: Great Falls has a city population of 60,000, with a draw of over 275,000 people in north central Montana. We experience mild winters and enjoy blue skies over 300 days per year. Great Falls is a wonderful and safe place to raise a family, with nationally ranked public schools and an average commute of under 12 minutes, making the quality of life in Great Falls unsurpassed in the Rocky Mountain West. Additionally, the Missouri River, a blue-ribbon fly-fishing destination, runs through the middle of town. Outdoor activities include camping, hiking, horseback riding, water and snow skiing, rock and ice climbing, boating, whitewater kayaking, off-road motorsports, upland bird and waterfowl hunting, and big-game hunting.

Benefis Health System: This is your opportunity to be part of an exceptional health system in a state that is well known for its beautiful four seasons and outdoor lifestyle. While enjoying the last best place, you’ll have the added benefit of having access to Benefis Health System, one of the state’s most modern and progressive healthcare facilities with 500+ beds and over 270 employed medical staff members representing more than 40 specialties. Our state-of-the-art facilities and cutting-edge technologies make Benefis an exceptional working environment and one of the “150 Top Places to Work in Healthcare” five years in a row.

Date Posted: Posted 3 month(s) ago

Job Family: SERVICE

Location: Great Falls, Montana