Benefis Health Systems Unit Host (registry) in Great Falls, Montana

Job Description

The Unit Host is directly responsible for the patient dining experience by taking a patient’s order at their bedside, guiding the patient in selecting their meal from a restaurant-style Cuisine on Call menu, and personalizing the delivery of meals to guests throughout the hospital. The primary focus is to form relationships with patients and care providers in order to maintain high levels of guest satisfaction. Professional image both in appearance and attitude in every guest interaction is the standard. The Unit Host has solid knowledge of all diets and exhibits a strong sense of urgency to ensure the timely, expedient and accurate delivery of meals to our guests.

FLSA:

NON-EXEMPT

DUTIES AND RESPONSIBILITIES:

Enters and updates patient diet information electronically with adherence to dietary guidelines.

Answers incoming calls and addresses requests accordingly.

Serves as the primary contact for patients and patient units for dietary needs.

Prioritizes work and provides prompt and efficient service.

Delivers trays to patients in a timely, customer oriented manner.

Rounds on patients after every meal to ensure orders are complete and food is satisfactory.

Delivers floorstock, rotates products, ensures accuracy of labeling and dating, and cleans refrigerators on unit based kitchens.

Documents patient food and beverage intake when required.

Ensures all patients have the opportunity to order meals and assist in meal selection.

Communicates clearly and appropriately to healthcare staff, patients, and families. Maintains a good working relationship both within the department and with other departments.

Assists with trayline duties as the need arises.

Works cohesively with the team, providing assistance to co-workers as time allows.

Demonstrates the ability to work with a variety of personalities in a professional and positive manner.

Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations and conflict.

Demonstrates the ability to be flexible, organized and function well in stressful situations.

Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.

Treats patients and their families with respect and dignity.

Maintains established hospital departmental policies and procedures, objectives, performance improvement activities, safety, environmental and infection control standards.

Additional duties as assigned or requested by supervisory personnel.

Promptly reports incidents, unsafe conditions and completes paperwork.

Provides training to new employees and uses the buddy check system should an error be identified.

Qualifications

Education/Experience Requirements:

High school graduate or GED preferred.

Demonstrates exemplary customer service skills.

Course work or knowledge in nutrition and special diets preferred.

About Us

Benefis Health System

The medical and professional staff at Benefis is wholly committed to delivering award-winning, comprehensive patient care. With a patient community of nearly 230,000 and a vast service area, we are the major referral hospital for the northcentral Montana region. But if you take a closer look, you'll see that we're much more than a hospital. Benefis is an entire health system, including a cancer institute, bariatric institute, heart and vascular institute, orthopedic center, senior care center, home health, health and wellness facility and much more.

Great Falls

Great Falls, Montana, rest on the high plains along the Rocky Mountain Front and is centrally located between Glacier National Park to the north and Yellowstone Park to the south. Residents thrive on our wide-open spaces, small town feel and big city services. A warm welcome awaits you in Great Falls.

Date Posted: Posted 10 day(s) ago

Job Family: SERVICE

Location: Great Falls, Montana