The Resort at Paws Up Bell Captain (Guest Services Supervisor) - Summer 2021 in Greenough, Montana
Job Posting: Bell Captain (Guest Services Supervisor)
ABOUT THE RESORT AT PAWS UP
The Resort at Paws Up is America’s premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West with constant innovation and evolution to deliver the quintessential luxury experience for affluent and influential travelers from all over the world. It’s a family-owned and award-winning destination that truly inspires.
We are currently seeking a Bell Captain (Guest Service Supervisor) to join our Guest Services team! The Bell Captain participates in delivering high-level customer service to guest while safely transporting guests to and from the airport and various locations on or near the property.
PRIMARY DUTIES AND RESPONSIBILITIES
Oversee and train Guest Services Agents according to the department and The Resort standards.
Work with the Guest Services Managers in reviewing daily reports to prepare Guest Services Agents for arrivals/departures, special guest requests, service expectation and TLC’s for the day.
Update department Transportation Board with information and ensure awareness with Agents on shift.
Provide day-to-day guidance and oversight of Guest Services team members; actively train, coach and recognize performance.
Lead and assist team with guest transportation needs.
Ensure that resort service standards are implemented and followed with guests and other team members; greet guests in a professional and friendly manner.
Respond to guest and management inquiries and requests in a courteous and timely manner over the phone, on The Resort App or in-person.
Drive and operate gasoline or diesel-powered multi-passenger vehicles to transport guests safely.
Ensure that pre- and post-trip vehicle inspection reports are completed throughout shift; check condition of the vehicle’s tires, brakes, windshield wipers, lights, oil, fuel, water and safety equipment to ensure everything is in working order.
Comply with The Resort traffic, public traffic and highway safety rules and regulations in operating vehicles.
Keep vehicle interiors/exteriors clean at all times; wash and detail The Resort vehicles used for guest transport.
Deliver guest vehicles to respective accommodations.
Record all transfers properly on individual employee logs.
KNOWLEDGE, SKILLS AND ABILITIES
High school diploma, GED or vocational training or job-related coursework
Minimum 2 years of experience in customer service
Minimum 2 years of experience of supervising a mid-size team
Proven ability to lead and supervise a team
Proven experience with Microsoft Office (Outlook, Word, Excel and PowerPoint) and keyboard skills
Proven customer services skills, communication skills and organizational skills
Ability to operate gasoline or diesel-powered multi-passenger vehicles
Maintain a friendly and professional manner under periods of high demands and with guest, team members and management
Valid driver’s license and the ability to meet company driving policy
The positions offered are seasonal and located in Greenough, Montana. The Resort at Paws Up offers great benefits including shuttle opportunities from Missoula, carpool reimbursement, free lunches, employee discounts and more! For more information about Paws Up, visit www.pawsup.com.
To be discussed
The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.