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The Resort at Paws Up Front Desk Agent - Spring/Summer 2021 in Greenough, Montana

Job Posting : Front Desk Agent

ABOUT THE RESORT AT PAWS UP

The Resort at Paws Up is America’s premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West with constant innovation and evolution to deliver the quintessential luxury experience for affluent and influential travelers from all over the world. It’s a family-owned and award-winning destination that truly inspires.

We are searching for a Front Desk Agent to join our Guest Services team. The role of the Front Desk Agent is to ensure that all internal, external and guest correspondence is communicated properly and efficiently for the overall success of the guests stay and resort operation.

PRIMARY DUTIES AND RESPONSIBILITIES

  • Check guests in and out through resort systems.

  • Ensure all guest folios are accurate and reviewed prior to the guest departure.

  • Reply to Paws Up App messages are received and replied to in a timely and professional manner.

  • Send out daily app messages to guests on property promoting events, activity openings, spa openings, etc.

  • Answer phones in a timely and courteous manner and dispatch calls accordingly while following the company’s phone etiquette standards.

  • Present a professional and courteous demeanor both on the phone, in person, on the Resort app and through email; email correspondence is handled with proper grammar.

  • Act as liaison between the guest and departments on guest requests, ensuring follow through, completion and resolve.

  • Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly.

  • Ensure confidentiality of guests before and throughout their stay.

  • Assist with guest service issues accurately and promptly.

  • Sell and promote resort revenue generating activities, guest enrichment activities, accurately and promptly assisting to remedy guest service issues.

  • Keep up-to-date knowledge on all menu items including preparation, any allergens and alternative preparations; communicate food restrictions to Food and Beverage and Culinary teams.

    KNOWLEDGE, SKILLS AND ABILITIES

  • High school diploma, GED or vocational training or job-related course work

  • Minimum 2 years of experience in customer service

  • Strong verbal/written communication, interpersonal and analytical skills

  • Proven excellent customer services skills, communication skills and organizational skills

  • Proven computer, typing and Microsoft Office experience and skills

  • Valid driver’s license and the ability to meet company driving policy

    BENEFITS INCLUDE

    The position offered is seasonal and located in Greenough, Montana. The Resort at Paws Up offers great benefits including shuttle opportunities from Missoula, carpool reimbursement, free lunches, employee discounts and more! For more information about Paws Up, visit www.pawsup.com.

    WAGE

    To be discussed

    The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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