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The Resort at Paws Up Green O Housekeeping Manager in Greenough, Montana

the green-o is Montana’s newest luxury resort nestled in a densely timbered hillside. Each Haus offers privacy for two- a sanctuary among the trees in a Private Setting at The Resort at Paws Up. The resort boasts 12 private residences constructed with four exquisite designs and hand-picked luxury furnishings. The role of the green-o housekeeping manager is critical to the success of operation. This position requires individuals that can train, motivate, mentor, and support housekeeping teams, while keeping on pace with the daily schedule. When occupancy levels do not require additional staffing, the manager will be responsible to take on all daily housekeeping servicing needs. The housekeeping manager will ensure that the evening shift is scheduled and prepared daily for turndown servicing needs. Knowledge of each accommodation, guest itinerary, current resort events and activities, and the ability to anticipate guest needs is essential in this role. In the hospitality industry daily agendas are ever changing so candidates must possess the ability to adapt quickly while maintaining a positive team environment. The green-o manager will be a point of contact for guest interaction so grooming standards will be strictly adhered to. This role host both great challenges and great rewards!

The Primary Functions are:

  • Training and onboard new housekeeping staff members for the green-o.

  • Scheduling day and evening shifts and ensuring that housekeeping team members are fully prepared for success each day.

  • Performing daily pre-shift meetings with both daytime and evening team members to go over essential shift notes.

  • Arrival inspections on all accommodations ensuring all accommodations are cleaned and staged to meet the green-o and Forbes Standards prior to guest arrival.

  • Inspecting periodic daily service &/ turndown cleans to ensure that Forbes standards are being met.

  • While inspecting, documenting, and correcting deficiencies found in the accommodation or calling back housekeeping teams to correct deficiencies when appropriate.

  • Managing a quality control inspection point chart to be filled out daily to measure team accomplishments and deficiencies daily based upon arrival, daily and turndown inspections.

  • Communicating with staff any deficiencies found with either the cleanliness or the staging of the accommodations and ensuring corrective measures/training take place.

  • Reviewing all daily reports and arrival manifests for incoming guests to ensure that special needs from the department are met.

  • Ensuring housekeeping team members are properly groomed to the green-o standards while on shift.

  • Constant communication with the management throughout the day keeping all parties aware of the clean status of accommodations. Be prepared to make changes to daily team schedules if needed to ensure check-in times are met.

  • Working with the General Manager to ensure that all guest amenity items are properly placed prior to an accommodation being available for guest arrival.

  • Maintain direct contact with the General Manager, and the Director of Facilities during shift; Report any immediate problems or repairs needed.

  • Reporting all outstanding work orders, replacement items needed, guest damaged items to the General Manager as soon as possible.

  • Input all maintenance work orders into the work order software.

  • Support teams to achieve an exceptional level of efficiency and quality as they relate to housekeeping services.

  • Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly.

  • Perform a variety of cleaning activities, including but not limited to, sweeping; scrubbing; mopping, polishing; vacuuming; and shampooing.

  • Work in a safe and responsible manner while adhering to all OSHA standards.

  • Provide information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

  • Maintain flexible hours to accommodate guest needs, due to the cyclical nature of the hospitality industry; Position requires full availability including evenings, weekends, holidays or as needed.

    Looking for Team Members with:

  • High school diploma, GED or vocational training or job-related course work

  • Previous basic cleaning experience preferred, not required

  • Proven customer services skills, communication skills, and organizational skills

  • Valid State Driver’s License

    Check it out for yourself!

    The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.