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Black & Veatch Software Support Analyst in Helana, Montana

Software Support Analyst

Date: Nov 3, 2021



Company: Black & Veatch Family of Companies

We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.

Company : Black & Veatch Corporation

Req Id : 55990

Job Title : Software Support Analyst

Location : USVRTL

Business Unit Sector : COR-CORP-CIO

Opportunity Type : Staff

Relocation eligible : No

Full time/Part time : Full-Time

Project Only Hire : No

Visa Sponsorship Available: No

Job Summary

Under minimal supervision provides business process and technical leadership for a group of construction and safety-based information technology applications. Collaborates with internal users and business stakeholders to facilitate an understanding of current capabilities, needs and areas of improvement. Acts as support and training liaison for critical technology applications. Works with industry consultants to understand opportunities for improvement within portfolio and best practices within the construction and safety industry. Reports to the IT Construction and Safety Applications Portfolio Manager.

Key Responsibilities

  • Collaborate with consultants to understand leading-industry applications, processes and technologies that would facilitate opportunities for improvement, automation and digital transformation

  • Proactively communicate and collaborate with business subject matter experts to understand business processes

  • Research and recommend solutions that best meet requirements defined by the business and conform within corporate standards

  • Lead project team users through IT Procurement and review board processes to help stand up software and integrations.

  • Communicates regularly with Product Owner and/or business liaisons to coordinate timelines, enhancements, gaps, issues, etc.

  • Lead and document requirements gathering for software and integrations using SPLC templates.

  • Participate in cross departmental teams responsible for collecting information on business cases, gap analyses and return on investment analysis

  • Collaborate with 3rd party service providers on initiatives and addresses technology issues

  • Provide application support and training for construction and safety related tools and processes

  • Facilitate the implementation of existing IT tools currently in use

  • Able to produce documentation and reports of industry best practices and participate in conferences such as Construction Industry Institute (CII) projects.

  • Provide mentoring, feedback and training to other Business Analysts.

Management Responsibilities

Preferred Qualifications

  • Bachelor's degree preferred

  • Construction Management, Engineering, Business and/or Management Information Systems

Preferred Qualifications:

  • Experience in the Engineering Procurement Construction (EPC) industry

  • 4-6 years’ experience in related technology industry

  • Industrial construction on-site/field experience

  • Familiar with OSHA and construction safety practices

  • Business Analyst experience

  • Familiar with Agile project management

Desired Non-Technical Competencies:

  • Process improvement

  • Problem solving

  • Critical thinking

  • Effective communication

  • Action oriented

  • Customer/Client focused

Desired Technical Competencies:

  • Azure DevOps

  • Microsoft Office

  • Power BI

Minimum Qualifications

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.#LI-JR1


Work Environment/Physical Demands

Typical office environment Works under operational levels and deadlines


Salary Plan

ITS: Information Technology Service

Job Grade


Black & Veatch endeavors to makeaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at +1-913-359-1622 or via our. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned.

Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.

Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.

To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.

A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.

We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.

By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.

Black & Veatch Holding Company, its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.

For our EEO Policy Statement, please click. If you’d like more information on your EEO rights under the law, please clickand.

Notice to External Search Firms : Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.

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