General Motors LLC Business Strategy Lead - eCommerce in Helena / Helena, Montana
Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed or desired.
This position requires an employee to be onsite 1-4 x per year.
About the Role:
As an Business Strategy Lead - eCommerce you will be reporting to the Business Strategy Manager and will be working with the newly formed eCommerce Line of Business and will help define GM's strategy for eCommerce and create a world-class shopping experience that bridges the gap between physical and digital retail. This role will inspire the organization to think differently and innovate. You will be key in establishing and executing best-in-class practices for building a fast-growing eCommerce business to deliver online retail experiences in new and exciting ways, defining the product vision, and evangelizing that vision within the broader organization. You will be tasked with assessing a wide range of opportunities and issues - from broad to situational - and providing thought leadership on customer and issue insights, along with their optimal respective solutions. Candidates should demonstrate a progressive track record with a proven ability to solve problems, collaborate and i nfluence across functions, effectively prioritize in an unstructured environment, and always think customer first. The ideal candidate will have a background in eCommerce, thrive in a fast-paced team environment, is data driven and results-oriented, and is inspired to drive strategic decision making and innovation to create a truly frictionless online shopping experience and help drive our eCommerce business.
Drive the development and execution of a robust eCommerce strategy, factoring in industry trends, best practices, competitive strengths/weaknesses, governing policies and regulations to drive continued growth and expansion of GM's eCommerce businesses
Identify/scope/nurture new eCommerce market opportunities, models, and solution gaps; articulate business value and outcomes and build strategies around market requirements
Provide thought leadership and help educate the company to raise the overall eCommerce/Digital IQ
Collaborate with Brand and Product teams to develop vision and strategy for consumer experiences balancing business needs with technological capabilities
Connect with regional markets to develop global eCommerce strategies
Develop and maintain eCommerce playbooks and guides to help regional markets understand what and how to execute eCommerce
Be a "go-to" person to help plan, guide and troubleshoot global and regional eCommerce programs
Leverage eCommerce principles, analytics, and general business expertise to identify opportunities to improve conversion, product page views, cross-sell, up-sell, and add to cart rates, driving incremental engagement, sales, productivity, and profitability
Keep up to date with current technologies and trends including mobile, UX, personalization, AI, analytics, SEO and A/B testing tools/methodologies
Synthesize and present findings and recommendations often to senior leadership and organizational stakeholders as necessary
BA / BS in Business, Marketing, Business Administration, Finance, or related fields
5+ years related experience in Management Consulting, Business Operations, Strategy, Partnerships, or related field
2+ years related experience in Digital Retail/Marketing/eCommerce, preferably with proven success at building, maintaining, and scaling eCommerce businesses in/for an Omni-channel business
Strong understanding of digital platforms, eCommerce technology/applications, eCommerce KPIs and their usage
Experience collaborating with multiple levels of stakeholders (including C-Level players both internally and externally) and effectively working with geographically dispersed/global, multi-functional teams and external agency/vendor partners
Comfort with ambiguity to handle the ever-changing digital commerce space and ability to work in self-directed environment with a high sense of ownership and urgency
Relationship skills to create a network of contacts within and outside General Motors
"Leadership" DNA: Able to motivate and inspire and act as catalyst for innovation and change
Highly motivated, a self-starter and curious, demonstrating an aptitude for problem solving and ability to quickly learn and add value
Solid project management skills: action oriented, setting clear goals and objectives, working towards deadlines, prioritizing and managing deliverables
Strong analytical skills with demonstrated ability to transform data into actionable information
Strong presentation and communication skills and ability to tailor communication style, frequency, and approach for multiple audiences, including working teams, colleagues, and senior executives
High proficiency with all Microsoft Office programs
Additional Job Description
Master's Degree / M.B.A.
Experience working in the subscriptions commerce space, including both technical and business expertise
Expertise in driving customer experience, growth, and engagement for digital products and subscription services
Knowledge of automotive infotainment systems, cellular communications, GPS, and software application developmentDemonstrated knowledge of Design Thinking, Agile Development, Customer Journey Mapping, metrics and data and analyticstools
There is 4 openings for this position
Please only apply if you DO NOT need sponsorship to work in the Unites States now or in the future. We are unable to consider candidates who require sponsorship.
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us atCareers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.