Bucher & Christian Consulting, Inc. dba BCforward Call Center Representative in Helena / Helena, Montana
BCforward is currently seeking highly motivated Customer Care Representative
Position: Customer Care Representative Location: Montana, HelenaDuration: 3 Months +
May perform one or more of the following.
Using a computerized system, responds to customer inquiries in a call center environment.
* Responds to telephone inquiries and complaints using standard scripts and procedures.
* Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.
* Provides clear and concise information about the status of a claim or Medicaid member
Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.
Acts as an advocate for the Medicaid client.
* Educates clients about managed care access, rights and benefits through outreach scripts.
* Check voicemail and Fax routers.
* Complete required assigned training.
* Track daily task for quality review.
* All other duties as assigned.
Outgoing and energetic atti tude
Ability to communicate clearly and confidently
Ability to multi-task
Ability to analyze new situations and apply problem-solving skills
Ability to relate to the customer
Ability to remain calm under pressure
Ability to adapt to and incorporate new technologies
Ability to learn from past mistakes (and Successes!)
Ability to manage time effectively
General conversational ability and call control
Attention to detail
Grammar and spelling accuracy
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.
This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 185498 when responding to this ad.