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Sedgwick AVP, Process Design & Operational Excellence in Helena, Montana

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Most Loved Workplace®

Forbes Best-in-State Employer

AVP, Process Design & Operational Excellence

PRIMARY PURPOSE: To develop, lead and engage a disciplined approach to continuous process improvements in support of service delivery and revenue objectives. This includes documenting and assessing current processes and identifying process improvement opportunities, partnering with business operations leadership on short- and long-term improvement strategies, organizing process design and improvement efforts, engaging cross-functional resources and process improvement methodologies, and leading change management initiatives.

  • Define a process governance structure which includes process analysis, process modeling, and control mechanisms for performance and continuous improvement

  • Build and leverage strong relationships with all levels of business operations to understand operational objectives, and ensure continuous evaluation and process improvement

  • Collaborate with cross-functional team to define, document and map operational best practices which sustain or improve quality of output

  • Utilize data analysis and process modeling to interpret trends and identify appropriate solutions or enhancements which meet business needs, leveraging all available technology resources, including artificial intelligence and machine learning

  • Introduce new processes which focus on maximizing efficiency and effectiveness and support the ability to meet operational goals aimed at targeted improvement in revenue or reduction in cost

  • Develop reports and visualizations to lead prioritization discussions and communicate initiatives, progress, and results to stakeholders

  • Coordinate training, accountability, post-implementation user support, and define metrics to ensure full and effective implementation of process improvement initiatives.

  • Implement process improvement and new design initiatives including incremental efficiency gains, and proactively communicate progress, risks to implementation, and results

  • Perform post-implementation monitoring and reporting against pre-defined metrics to ensure process improvement implementation goals are met


• Performs other duties as assigned.

• Travels as required.


• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

• Interviews, hires, and establishes colleague performance development plans; conducts colleague performance discussions.

• Provides support, guidance, leadership, and motivation to promote maximum performance.


Education & Licensing

Bachelor’s degree from an accredited college or university preferred. Lean Six Sigma Green Belt certification or equivalent certification required.


Five (5) years of related experience or equivalent combination of education and experience required to include three (3) years of experience in similar roles with increasing level of responsibility, three (3) years of experience in Lean Six Sigma coaching, mentoring, and training delivery, project management, and DMAIC/Six Sigma/Lean or similar methodologies.

Skills & Knowledge

• Strong business and financial acumen

• Competency in DMAIC/Six Sigma/Lean or similar methodologies

• Understanding of development life cycle methodologies

• Excellent oral and written communication, including presentation skills

• PC literate, including Microsoft Office products

• Proficiency in Smartsheet or similar work management platforms

• Proficiency in data visualization

• Analytical and interpretive skills

• Strong organizational skills

• Excellent interpersonal skills

• Ability to build the case for change

• Ability to prioritize business initiatives using data driven decision processes

• Ability to work in a team environment

• Ability to meet or exceed Performance Competencies


When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in

this job posting only, the range of starting pay for this role is ( $117,731-$164,824 ). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (