Travelers Insurance Company AVP, Product, Coverage & Forms in Helena, Montana
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
$126,500.00 - $208,700.00
What Is the Opportunity?
Under general direction, leads the Coverage, Competitor Analysis and Forms team in the capacity as a Manager of managers and/or individual contributors. This position is responsible for the strategic leadership and tactical management of Personal Insurance coverage forms, coverage rules, policy and non-policy forms. Ensures creation of forms/coverage strategies align with Product strategies by collaborating with Product and other PI teams and subsequently manages execution of those strategies (countrywide and state specific). Responsible for talent development, resource planning and assignments to ensure work is delivered on time with a high degree of quality.
The Work Arrangement for this position is based on location.
What Will You Do?
Leads the PI Coveraqe, Competitor and Forms Analysis Function and Team. This includes initiatives that require the development of coverage strategy as well as the creation, implementation and revision of policy and non-non policy forms including all associated internal and external documentation.
Leads team to develop and recommend coverage and product strategies. Works in collaboration with other PI teams such as National Product Strategy, State Product, Legal, Claims, Sales and other relevant PI and Enterprise organizations to develop coverage strategies.
Leads a team comprised of Managing Directors and Product Directors who may lead others. This team develops, executes and supports countrywide and state specific product initiatives and strategies for all PI products (Auto, Homeowners, Umbrella, Personal Articles, and Dwelling Fire/Homesaver).
Responsibilities include management, maintenance, compliance, training, competitive analysis and execution of all PI products (Auto, Home, OPL, Boat/Yacht, etc) spanning the functional areas of contracts, coverages, forms, rules and associated system support.
Develops staff in the areas of Personal Insurance quote/issuance/ publishing systems to facilitate the development of policy and non-policy forms. Ensures staff provides consultation on development of forms.
Strong commitment to develop staff in the areas of leadership, product knowledge (forms, coverage, underwriting, product features) and soft skills proficiencies.
Lead team to gather and analyze competitive information to develop effective product/coverage strategies and/or recommendations.
Ensures team operationally supports product portfolio strategies. Ensures operational and strategic execution of product initiatives is consistent with product and underwriting philosophy and strategies.
Leads team to ensure PI products and processes are in compliance with legal and regulatory guidelines and requirements. Ensures compliance impact analysis is conducted and recommendations provided.
Focuses on continuous improvement of policy and non-policy form processes, team workflows and best practices. Ensures development and execution of audit mechanisms.
Effectively prioritizes and manages resource demands. Utilizes available resource capacity management tools.
Establishes, monitors and analyzes team performance metrics in the areas of quality, timely delivery of product support services and other relevant areas.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Personal insurance forms/product development, claims or legal experience.
Advanced understanding of property and casualty insurance products, systems, underwriting, claims, distribution channels, regulatory.
General knowledge of Microsoft Office Visio.
General knowledge of Impromptu or similar query tool.
Leading the Business:
Strong, expert (master)leadership, collaboration, influencing and change management communication skills.
Strategic thinking and planning skills.
Results driven with a focus on priority results over activity
Expert (Master) understanding of regulatory & compliance issues as well as Department of Insurance filing processes.
Customer-focused orientation (agent and consumer).
Demonstrates expert (master) understanding of Personal Insurance systems, coverage, rules and contracts and/or non-policy forms.
Expert (master) oral and written communication skills with ability to influence at all levels of the organization. Includes the ability to communicate intent of contract and non-policy form language to all levels of the organization. Expert presentation skills.
Expert organization and time management skills. Attention to detail.
Expert ability to comprehend and communicate intent of contract language as well as interpret inter-relationships of coverages across contracts/forms.
Ability to coach and train others to develop this skill.
Expert critical thinking and analysis skills to conceptualize, synthesize and resolve coverage, policy language and non-policy forms issues.
Expert critical thinking and problem solving skills with ability to ensure alignment of team with PI product strategies, philosophies and vision.
Coaching and talent development skills (expert/master) including ability to mentor and motivate others.
Advanced ability to maximize individual and organizational performance. Resource and capacity management skills.
Holds others accountable.
Preferred: CPCU, IIA or other recognized insurance designations (Examples: CPCU, ARM, CIC).
What is a Must Have?
Bachelor’s degree in Liberal Arts or Business.
Minimum 4 years previous leadership and management of others experience.
Minimum 7 years personal insurance industry experience, with advanced understanding of products, underwriting, coverage, rules, forms, regulatory environment, risk management, pricing/filing processes, and insurance financials.
Minimum 7 years insurance industry experience in the areas of development of personal insurance products.
Intermediate knowledge of Microsoft office products (Excel, Word, PowerPoint).
What Is in It for You?
Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .