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Meta Business & Commerce Risk Prevention Manager in Helena, Montana

Summary:

The Risk Prevention team is responsible for the end-to-end management of operational workflows designed to identify, reduce, and prevent integrity risk for Meta. This requires highly specialized and agile enforcement, based on nuanced policy application inclusive of its new and dynamic changes, situational awareness, and regional and language expertise. We identify macro trends/risks that need to be addressed holistically, managing case-based work that requires real-time discussions working with cross-functional policy partners to make key decisions on overturning enforcement decisions. This is important in the growing and critical area of Business & Commerce.

Required Skills:

Business & Commerce Risk Prevention Manager Responsibilities:

  1. Core responsibilities include the day-to-day operations management and continuous transparency regarding performance of our teams against goals as well as development, advocacy for and execution of strategic initiatives to transform the support experience for our community

  2. Manage day-to-day delivery of content review operations against defined KPIs in a highly dynamic and fast paced environment across different staff groups and sites, working closely with internal cross-functional to define where contractor workforces allocate their time for the communities and languages we represent

  3. Drive continuous improvement and step change innovation, drive goal alignment and execution planning as an advocate for global communities. Build the enforcement infrastructure for every user and every abuse type to enforce on the most critical risks and escalations

  4. Actively engage as a member of the global leadership team for cross-cutting strategic, operational and people initiatives, working directly with Policy cross-functional partners on enforcement decisions and workflow processes and working directly with Product cross-functional partners on workflow incubation

  5. Provide strong and visionary leadership to your teams, enhance and develop a strong team culture of trust and commitment to impact in how we support our community, defining north star for world class community support experience

  6. Build a great team through partnering with global leaders, HR, L&D & Recruiting to develop and execute on a holistic people strategy to attract, retain and develop top talent and role model leadership best practices

Minimum Qualifications:

Minimum Qualifications:

  1. 10+ years of experience working in and with global communities or businesses

  2. Operations domain experience: 10+ years of experience managing operations in domains such as customer service, compliance, risk management, business process outsourcing

  3. Leadership: 5+ years of people management experience, including managing leaders and managing remotely across multiple sites

  4. Proven track record of attracting, scaling and developing teams

  5. Thought leadership: Strategic thinker with proven track record of transforming operations through innovation and improvement

  6. Communication: Experience influencing global cross-functional leaders as an advocate for Meta community

  7. BS/BA Degree or higher

Preferred Qualifications:

Preferred Qualifications:

  1. MBA

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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