The Salvation Army Case Worker in Helena, Montana
GENERAL STATEMENT:The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people. The Salvation Army is an equal opportunity employer.
EDUCATION AND WORK EXPERIENCE:
Bachelor’s degree or higher or equivalent in social work or related field
Minimum of 1 year of experience in one or more of the following fields: social work, customer service, and working with at-risk or in-need population.
Knowledge of local resources and demonstrates ability to effectively make referrals as needed.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Detail oriented and attention to detail
Strong use of the English language in verbal and written communication (Spelling - 90% Grammar – 85%)
Excellent telephone skills
Ability to work in a fast-paced environment and maintain poise under pressure
Customer service mindset
General accounting or bookkeeping knowledge
Strong analytical and research skills
Proficient typing skills (60 words per minute)
General knowledge of business protocols
Ability and willingness to keep information confidential
Microsoft Word and Excel required
Internet research essential
Working knowledge of integrated database applications and ability to use new software programs with basic training.
SCOPE OF POSITION:Receives requests for direct assistance over the phone, and or via email from community partners and providers. Works in coordination with pre-screening from the Intake Receptionist for individuals and families seeking a variety of assistances over the counter. Prepares assistances such as: utilities, transportation, gas, rental, other emergency assistances as approved by Programs Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:Case Worker:
Answer incoming phone calls and determine the most appropriate resolution
Prepare and process all approved service vouchers; utility assistance, rental assistance, transportation request, gas, etc.
Create case files as appropriate in Well-sky database.
Maintain and update client information
Generate reports as needed
Receive and respond to correspondence.
Provide administrative support to department head.
Assist with intake and front desk as needed and or directed.
Perform other administrative functions as requested.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Ability to operate telephone
Ability to operate a desktop or laptop computer
Ability to lift up to 25 lbs. (usually file boxes
Ability to access and produce information from a computer
Ability to understand written information
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.
Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)