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State of Montana Centralized Intake SW Specialist (51775, 00383) in Helena, Montana

Women (and/or) minorities may be under-represented in this position and are encouraged to apply. The Department of Public Health and Human Services is the largest executive branch department in Montana State Government with over 3,200 employees. We maximize individual and organizational potential by supporting the agency’s most valuable resource – OUR PEOPLE. The Child and Family Services Division (CFSD) provides family-centered services within a trauma-informed system to assure safety, permanency, and well-being for children who are at risk of or have been subjected to child maltreatment. We are looking for you to be a compassionate, energetic, conscientious, and detail-oriented individual who enjoys making a difference, being part of a team, and takes pride in your career to work in our fast-paced office. We Offer: -A career in which you can feel good every day knowing you’re making a difference in the lives of others. -Advancement opportunities. -Work/life Balance -A comprehensive benefits package, including: • 15 paid vacation days • 12 sick days • 10 paid holidays per year -Medical, Dental, Vision, Flex Spending Account, Retirement Options, and Employee Assistant Programs (To view State of Montana’s medical, dental, vision coverage, and other offerings, visit our Health Care and Benefits website at To be considered for any DPHHS Agency position, applicants must complete and submit their application online, as well as upload any required application materials. Successful applicant(s) are required to successfully pass all DPHHS specific background check(s) relevant to each position. Materials Required of Applicants: * (To be considered in this pool, please submit the following)* * Supplemental Questions o How has your experience & education helped you to develop the skills necessary for working in the child protection field? o Why are you interested in a position in child protection? (Please type responses in separate Word documents and attach each to the application. HELPFUL HINT: When attaching a document, you must check the “relevant document” box to ensure your attachments are uploading correctly to the specific application. Please do not attach more than requested. If you have more than 25 attachments in the system you will need to email these to: Failure to attach the required material will conclude in an incomplete application. You must also keep those relevant boxes checked once you submit your application; if you uncheck the box with an active application it will delete the attachment.) Centralized Intake is a 24/7 operation and positions are shift work. Working holidays and weekends are a regular occurrence. The base rate of pay starts at $18.00 per hour. Physical and Environmental Demands: * Typical call center environment with keyboarding responsibilities. Irregular work hours and/or weekends may be necessary for phone coverage in 24/7 call center. *Key responsibilities include: Receives phone calls from mandatory and non-mandatory reporters of child abuse and neglect and follows an information gathering protocol to obtain sufficient information from the reporter. Gathers information from callers to determine whether statutory criteria for investigation are present. Assesses the call report and determines if the referral information warrants immediate or further investigation by field social workers and/or law enforcement intervention in accordance with statutes and the division’s safety practice model. Assigns priority response time and routes applicable reports directly to local offices to ensure identified safety threats are responded to in a timely manner to ensure child safety. Performs background checks to assess prior child protective reports to assess current child safety or risk of harm to assist investigative worker in the field. Obtains critical child protection or criminal history from other states when necessary to allow for accurate report determinations. For a more detailed job description, please email Knowledge, Skills and Abilities (Behaviors): Required for the first day of work: • Knowledge of social work practices and principles. • Strong verbal and written communication skills. • Customer service and interpersonal skills. • Problem solving and decision-making skills. • Ability to handle sensitive and stressful situations. • Ability to develop and maintain cooperative working relationships. • Ability to operate a personal computer and general office equipment as necessary to complete the essential functions, including using spreadsheet, word processing, database, email, internet, and other computer programs. Minimum Qualifications (Education and Experience): • Bachelor’s degree in social work, psychology, or related human services field. • One year of human services experience working with children and families. • Other combinations of directly related education and experience may be considered on a case-by-case basis; however, a bachelor’s degree is required. • A six-month completed internship with Child Protective Services will be accepted in lieu of the one year required experience. Job: Community/Social Services* *Title: *Centralized Intake SW Specialist (51775, 00383) Location: Helena Requisition ID: 21141873