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TTEC Chief Counsel – TTEC Digital (Remote) in Helena, Montana

Chief Counsel – TTEC Digital (Remote)

COMPANY BACKGROUND/CULTURE

A pioneer in customer experience, engagement and growth solutions, TTEC designs, implements, and delivers transformative customer experiences for many of the world’s most iconic and disruptive brands. With more than 35 years of experience, TTEC orchestrates millions of customer interactions every day all around the world. Our 60,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our two centers of excellence, Engage and Digital, to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

TTEC’s Digital business segment provides customer experience (CX) technology services and platforms to support its clients’ customer interaction delivery infrastructure. The segment designs, builds and operates the omnichannel ecosystem in a cloud, on-premise, or hybrid environment, and fully integrates, orchestrates, manages and administers highly scalable, feature rich CX technology applications. The business developed over time through organic growth and acquisitions, and it continues to be acquisitive by augmenting important capabilities from industry-leading customer experience technology and consulting offerings.

THE POSITION

Are you looking for an opportunity to lead a team of experienced legal professionals and support a growing business segment of a public company in its mission to acquire new clients, deliver exceptional service, and double its size over the next three years?

As Chief Counsel for TTEC Digital, our high-growth and innovative business segment with $500M in revenue, you'll partner with others to solve complex business issues from strategy to execution. You will work directly with members of the TTEC Digital executive team and the TTEC legal and risk department to enable the business segment’s growth objectives through support of its sales, operations and compliance functions. The ambitious growth plans for this business segment require us to enhance its legal support through the hiring of a high energy commercial technology attorney who is seeking a unique opportunity to grow her/his career with the business. For the right candidate, this could be an opportunity to be mentored into a General Counsel role or to be a designated successor to TTEC public company General Counsel.

If You’re...

  • an exceptional technology lawyer;

  • an aspirational leader and mentor who is also a strong individual contributor;

  • a strong negotiator, who knows how to get to ‘yes’ with a risk and reward balance;

  • an effective communicator, who can enable timely business decisions by making complex legal issues accessible to non-legal audiences;

  • an out-of-the box thinker, who can move easily between big picture and critical details;

  • a ‘telepath,’ who can anticipate the stakeholders’ needs and develop solutions before they realize that they need them;

  • a team player, who collaborates well with others, while taking accountability for the outcomes and giving credit to those who contributed to accomplishments;

  • a lifelong learner, who brings innovation to legal support;

  • a wizard, who can manage multiple urgent deliverables, while making each client feel like they are your only priority;

  • always positive with a glass that is not just half full but is overflowing;

  • ambitious and passionate about your work and your life.

We have an opportunity for you…

More specifically, the Chief Counsel, Digital will

  • Oversee all aspects of legal and regulatory support for TTEC Digital business segment of TTEC Holdings, Inc. (NASDAQ:TTEC);

  • Be highly skilled in leading, mentoring, empowering and retaining a team of high performing lawyers and contract professionals;

  • Provide advice and counsel to executive leadership and key business stakeholders with clear focus on enabling TTEC Digital’s business objectives;

  • Support TTEC Digital governance through proactive and practical compliance advice;

  • Participate in deal process for larger and more complex TTEC Digital commercial contracts, from start to finish to ensure that TTEC’s best interests are represented, and that through contracts we maintain an appropriate balance between reasonable risk and our growth goals;

  • Structure, draft, negotiate and manage commercial technology contracts, including licenses, master services, alliance and strategic partnership agreements, technology reseller arrangements;

  • Monitor and help clients pragmatically comply with legal and regulatory developments that impact our business, domestically and internationally;

  • Support effective contract change management;

  • Participate in sales pipeline and strategy meetings to understand TTEC Digital’s priorities;

In partnership with other members of TTEC Legal Department you will also…

  • Develop, timely update, and maintain responsibility for continuous improvement of our processes, standard contract templates, and tools;

  • Recommend and implement improvements to our compliance platform;

  • Contribute to the evolution of our contract review and approval processes;

  • Develop/deliver engaging training on risk management through contracting best practices, TTEC policies, and legal/regulatory trends relevant to TTEC Digital’s business;

  • Support potential acquisitions;

  • Drive automation in legal/regulatory services to support business growth at scale, and

  • Manage commercial litigation and claims for TTEC Digital, as they arise.

  • Maintain and expand your subject matter expertise by constantly learning.

LOCATION

TTEC Digital has offices in Austin, TX; Boston, MA; Englewood, CO; and Minneapolis, MN. Our preference is for our Chief Counsel, TTEC Digital to be based in the greater Denver, Colorado metropolitan area or in other areas where TTEC Digital has offices. We recognize, however, that the ideal candidate may be based anywhere, and we are open to a remote work format for the right candidate.

Whether you are located where TTEC Digital is located or elsewhere, we envision a flexible work environment where you spend meaningful time with your clients, with members of your team, and with members of the TTEC Legal department in face to face interactions, when it is needed, and work remotely from home otherwise.

EXPERIENCE

The Chief Counsel TTEC Digital role requires 10 years of legal practice experience in a law firm and/or in-house legal department for a major company; with at least 5 years of experience advising on commercial agreements involving technology transactions; software, system integration services; managed service agreements; licensing agreements; cloud and platform as a services agreements; digital transformation solutions, and other technology transactions.

  • The successful candidate would have a proven track record of

  • Technology contract lifecycle mastery, including drafting and negotiating complex agreements;

  • Proactively and timely supporting internal sales/client-facing teams in their work with external vendors, procurement departments and their lawyers;

  • Intellectual property protection and commercialization;

  • Effective communication and presentation skills that are effective at all levels in the organization;

  • Liaising with multiple stakeholders toward consensus;

  • Delivering unwelcome news in an appropriate and diplomatic manner;

  • Being comfortable with and excelling in ambiguity;

  • Confident leadership paired with emotional intelligence, and flexibility;

  • Sound judgment, good business acumen, and a practical approach designed to balance competing business and risk management priorities;

  • Strong interpersonal and organizational skills, focused on getting things done, not on taking credit; and building trust with important clients and stakeholders;

  • Leading by example and upholding TTEC’s Code of Ethics.

  • The candidate we seek would also benefit from the following experiences; and while we do not expect to find all these experiences in a single candidate, any of them would be a major plus:

  • Experience in multi-jurisdictional environment with cross-border transactions and teams;

  • Experience in the boardroom and with public companies;

  • Experience with public sector clients at federal or/and state and local levels, in addition to commercial clients experience;

  • Experience working effectively across different time zones and continents with people from different cultures and backgrounds;

  • Experience with M&A transactions, including due diligence, integration, carveouts, and transition services;

  • Corporate governance experience; and

  • Experience in change of control, capital markets and other transformational transactions.

THE PERSON

You believe that “can’t” and “no” are never the right answers and, instead, offer pragmatic solutions that allow your clients to balance effectively important revenue and risk management goals. Your “can do” attitude is balanced by sound judgement, and you believe that collaboration among subject matter experts is the best route to successful outcomes.

This role reports to TTEC's Chief Legal Officer/General Counsel and is an important part of the TTEC legal department’s leadership team and succession plan. This opportunity is perfect for somebody who is either already leads a legal support function for a technology company or is ‘ready now’ to assume that responsibility and functions in a deputy leadership role.

In this role, you will work closely with TTEC's colleagues around the globe in compliance, human capital, tax, pricing, and information security departments to deliver best in class, ‘risk smart’ legal support services that maximize revenue and client satisfaction.

The demands of this 24/7 position require a person who is passionate about the job, the business, and the people with whom he/she works; who enjoys full life outside of work and is skilled at work-life integration, where both get the best of the person without undue sacrifice or regret.

EDUCATION

JD from a top-tier accredited law school and a license to practice law in Colorado or any jurisdiction where the services are being provided.

While formal degrees outside of law are not a requirement for the job, strong financial acumen developed through prior experience or via an undergraduate or graduate degree/concentration in business, economics, finance, or technology fields would be a major plus for the role.

COMPENSATION & BENEFITS

The anticipated starting salary range for individuals expressing interest in this position is $200,000 - $250,000. You will be eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education or skill levels. Benefits available to eligible employees include the following:

  • Medical, dental, and vision

  • Tax-advantaged health care accounts

  • Financial and income protection benefits

  • Paid time off (PTO) and wellness time off

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.

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Job: Legal / Compliance

Title: Chief Counsel – TTEC Digital (Remote)

Location: CO-Englewood

Requisition ID: 039FJ

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