Citizens Bank Commercial Loan Specialist I(Remote) in Helena, Montana
The Commercial Loan Specialist is accountable to deliver services to Commercial customers with a particular emphasis on delivering operational excellence, including collateral intake, documentation review, monitoring and safekeeping. Provide support for processes, problem solving and documentation. Contribute ideas, innovations, and insights based on operational and customer needs. Possess strong customer service attitudes and values. Seize opportunities that enhance the customer experience. Ensure compliance with department SLAs, policy and procedure. Support efforts in streamlining operations and improve customer service. Support process improvement activity and a culture of continuous improvement. Identify and escalate risk where appropriate. Comply with Bank procedures and operational processes as documented. Develop and maintain effective working relationships with peers and key business partners. Maintain a positive attitude. Support an environment of cooperation and change. Recognize need to escalate issues to a higher level. Operate effectively in a customer oriented environment and work well in a team environment. Primary responsibilities include:
Independently initiates and executes commercial loan transactions with a high level of accuracy that meets customer and business partner expectations. Regularly engages with commercial loan customers or their representatives. Prioritizes work in a time-sensitive manner.
Resolves straight-forward to moderately complex customer issues with minimal guidance, escalating as appropriate.
Demonstrates understanding of commercial lending products as well as market verticals. Models behaviors that exemplify superior customer service.
Demonstrates understanding of commercial loan documentation
Demonstrates consistency in meeting target performance goals.
Adheres to regulatory (federal and state) and corporate requirements for commercial lending, credit risk and operational risk. Meets all security and human resources business partner expectations by developing appropriate communication channels and feedback mechanisms to measure satisfaction.
Actively participates in continuous improvement activities and change initiatives to address corporate and departmental goals
Strong knowledge of department applications and systems preferred, including Loan IQ, Filenet, Salesforce and AFS
Excellent organization skills required
Excellent ability to multi-task required
2+ years of excellent customer service skills
2 + years with MS Excel Word, Power Point required
Excellent time management skills required
Excellent written and verbal skills required
Excellent interpersonal skills
Advanced analytical skills preferred
Solid interpersonal skills
Capacity to work independently
Education: High School Diploma Required, Bachelor Degree preferred
Hours & Work Schedule Hours per Week: 40 Work Schedule: Monday –Friday 8:30 AM to 5:00 PM
*role not available in Colorado
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.