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Citizens Bank Communications Director - DE&I in Helena, Montana


Do you want to work on a high energy communications team adapting to the fast changing needs of our customers, colleagues and communities? Do you want to challenge the status quo and have autonomy to implement and test your creative ideas? As the DE&I Communications Director, you’ll recommend, design and implement communications solutions that drive an inclusive culture impacting how all people experience Citizens! Come join us as an impact player, bring your ideas to life and help shape our future!


This highly visible role provides communications counsel and thought leadership, supporting and advancing our Diversity Equity & Inclusion programs, strategic priorities and vision. You will create and deliver best-in-class communications to drive alignment around business objectives, deepen awareness and engagement, and enrich experiences where all people who experience Citizens feels valued, respected and a strong sense of belonging. You will envision and execute communication strategies and key messages through diverse tactics and channels and strong cross functional collaboration, ensuring coordination with key partners and stakeholders. You will also ensure alignment with corporate messaging and brand.

Primary responsibilities include:

  • Communications planning: Manage executive communication strategic plans and communication programs in support of organizational goals.

  • Stakeholder relationship management: Foster and maintain active partnerships with senior leaders and key partners (e.g., media relations, social media) to drive the development and ongoing management of communications plans and strategies.

  • Tactical execution: Drive flawless execution of plan (directly and through influence of partners). Identify key metrics and measurement plan to ensure communication activities are efficient, effective and scalable.

  • Change management: Drive culture and behavioral change through internal campaigns with diverse tactics (in partnership with HR / Learning & Development, Marketing, and Communications peer groups).



Required Skills/Experience:

• Proven communication skills, with experience in influencing and negotiating at a Senior / Executive level

• Communications program planning

• Writing for diverse audiences

• Executive communications

• Communications program and project management

• Driving change through effective communications

• Metrics development and analysis

• Cross-functional relationship building

• Presentation development and design

• Delivery of presentations and pitch documents

• Employee engagement campaigns and / or employee culture change experience

Preferred Skills/Experience:

• 7+ years experience in Communications

• 7+ years experience in Project Management

• 7+ years experience in working within a large / complex organization

• 7+ years experience in Executive Communications

Education, Certifications and/or Other Professional Credentials:

• Bachelor's Degree

• Preferred: Master's Degree, preferably in communications, organization behavior, journalism, or marketing

Hours and Work Schedule:

Hours per week: 40

Work schedule: 8:00am-5:00pm, Monday-Friday

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependent’s reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran