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Meta Content Strategist, Community Help and Education in Helena, Montana

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

Product Support Operations plays a critical role in the product life cycle at the Facebook company—from ideation and development, to launch, growth, help, and support. We partner closely with product, engineering, data science and other Global Operations teams to improve the user experience and ensure that every product experience is safe, reliable, and supported at scale. Those who join our teams are very passionate about solving people's issues and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms.Facebook is looking for a Content Strategist to join the Community Help and Education (CHE) team. CHE creates Help Center content and support messaging for more than 2 billion people who use products across the Facebook family of apps. The ideal candidate is a skilled content strategist and editorial professional with experience in digital content management, content strategy, project management, and data-informed decision making. This person should also have an eye for improving the user experience and be able to manage complex, cross-functional projects using critical thinking skills. This is a multi-faceted, fast-paced position, so flexibility, empathy, and collaboration skills are essential.

Required Skills:

  1. Explain complicated product and policy concepts in simple, jargon-free language

  2. Collaborate with product, marketing, operations, privacy, and legal teams to create content for product launches

  3. Work with operations teams to create clear and actionable support messaging

  4. Use data to make decisions that improve Facebook’s support experiences and troubleshoot known issues

  5. Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight, frequently changing deadlines

Minimum Qualifications:

  1. 2+ years of professional editorial experience

  2. 1+ years experience in one or more of these areas: Help and support content, content management systems and workflows, editorial quality assurance, or online operations at a tech company

  3. Experience defining, tracking, and reporting on content metrics

Preferred Qualifications:

  1. Project management experience, including working through ambiguity and managing competing priorities

  2. Knowledgeable in data-driven analysis

  3. XML skills

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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