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Helena Sand & Gravel, Inc. CSR/Dispatch - Helena Sand & Gravel (Hel in Helena, Montana

Job ID: 495500

Helena Sand & Gravel, a CRH company, is a member of the CRH West Division; Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees. We strive to be the preferred source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services. We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.

Position Overview

Whether you're looking for an opportunity to break into the construction industry, or looking for the next step in your career, our team can provide you with a fun and challenging opportunity to grow with an industry leader. In this role, you'll coordinate daily deliveries with our customers, and provide answers and solutions to various customer requests. You'll play an integral part as we stand together to reinvent the way our world is built.

If you're someone that takes pride in your customer service skills, enjoys finding creative solutions to customer requests, and thrives in a fast-paced environment, you'll feel right at home here with our family. Limited experience? No worries! We'll assist with training to provide you with the skills you need to be successful. If you've got the drive, we'll help you to reach your goals.

Wage: $25 - $30 /hr DOE w/ potential for overtime.

Company Benefits:
Medical/Dental/Vision/Prescription
Generous Paid Time Off
401k with Roth option & 5% Company Match
Profit Sharing
9 Paid Holidays (8 Static and 1 Floating)
Tuition Reimbursement Program
Employee Assistance Program
Company Paid Life Insurance
Short- & Long-Term Disability
Annual Merit Raises
Potential for Overtime
Opportunities for Internal Mobility
Professional Development Opportunities
Training Provided
Earn More with our Employee Referral Program
Company Discounts on products, goods, services, electronics, automotive, travel & more!
Opportunities for Community Engagement


Key Responsibilities (Essential Duties and Functions)
Answers customer and driver calls in a timely and professional manner.
Enters order data into computer system.
Coordinates deliveries with customers, sales, quality control, operators, and other personnel as required regarding special materials needed, customer requirements, and plant and material availability.
Maintains working knowledge of city streets and surrounding areas to assist drivers in locating specific job sites.
Assists customers in determining the proper product, proper amount, and proper price.
Receives and follows-up on customer complaints regarding any truck or driver problems at job sites.
Builds a strong rapport with customers, both internally and externally.
Regular and timely attendance.
Other tasks as assigned to meet business needs.
Participate in and promote an inclusive work environment.


Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Minimum Requirements
Must pass pre-employment-controlled substance testing.
Demonstrates ability to multi-task and prioritize workloads in a fast-paced environment.
Demonstrates ability to communicate effectively with all departments and customers on the phone and in person.
Detailed-oriented and thorough in all duties and be able to work extended hours when needed.
Proficient with Microsoft Windows applications.
Able to perform basic mathematical functions.
Excellent organizational, customer service and telephone skills.
Strong written and oral communication skills with high attention to detail.
Ability to work well in a high stress environment.


Work Environment
Office setting
This...

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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