Montana Jobs

facebook youtube linkedin
Mobile Montana Labor & Industry Mobile Logo

Job Information, Inc CSSA Strategic Advisor, Director in Helena, Montana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Mulesoft - Customer Success Group

Job Details

Job Description

Are you as passionate about solving problems as you are about providing an exceptional experience for every customer? Are you committed to driving outcomes and have a track record of success doing that in big “bet the company” initiatives? Do you derive the most satisfaction from your role when you know that you are able to take ownership to drive success? Do you have experience in and passion for the Communications, Media, and Technology (CMT) industry?

MuleSoft's Customer Success Strategy and Architecture team is looking to add a CSSA Strategic Advisor to work with a strategic CMT account to help us further drive the adoption of MuleSoft’s Anypoint Platform within and across the enterprise.

As a MuleSoft Strategic Advisor, you will work with your account’s technology leadership to understand the business challenges within different business units and identify how the MuleSoft Anypoint Platform can help create solutions that will allow their business to be more agile, flexible and successful in realizing their true vision for MuleSoft within their enterprise in achieving business outcomes. You will help advance integration maturity by providing guidance around common patterns, governance, shared infrastructure, technical leadership and other best practices. You will also work with different stakeholders, helping them establish their Center for Enablement (C4E), including the identification of MuleSoft experts and helping to create knowledge and code repositories and reusable components. You will work with the technology leadership and architecture teams to define how MuleSoft’s platform will integrate across all of the enterprise’s lines of business and products..

This position is available in Atlanta, LA, Seattle, Dallas, Chicago, New York, or US Remote.

The CSSA team is focused on driving business outcomes for our top customers. This specific position will include engagements with other customers as you deliver workshops and evangelism focused on your areas of expertise. In order to be most effective in driving customer outcomes, this role may require significant online and onsite meetings to build trust and may require traveling several times per month (once travel returns to normal and with flexibility depending on individual and group needs).

What you’ll achieve:

0-3 months:

Master the Anypoint family of products and quickly establish your reputation within the organization.

Get certified on MuleSoft Platform Architecture and MuleSoft Integration Architecture.

Review our existing industry go-to-market strategy and product roadmap and identify patterns that have promoted a successful enterprise connectivity model in existing customers

Learn the business challenges and opportunities facing your account

Engage with your customer, understand their current and future projects, and begin to add value

3-6 months:

Work with the many customer groups interested in MuleSoft and educate them about the capabilities of the Anypoint Platform and the API-led approach

Review the business and technical objectives of the various groups and recommend where and how the Anypoint platform can be used to further those objectives. As well, you will be a trusted advisor to them by helping them understand where MuleSoft is not a good fit and where other technologies may be better aligned with their objectives.

Work with the customer’s architectural governance team to define recommended best practices about using MuleSoft as part of overall platform strategy.

Contribute to an enablement plan for customer and tailor that plan for each different group to best set them up for success

Establish, evangelize, and potentially guide the C4E team.

6-12 months (and possibly on-going):

Help put several teams on a path to production using MuleSoft within their platform

Establish a working C4E team across the enterprise

Publish Best practices and integration templates across the enterprise using Anypoint Exchange

Educate the customer’s teams about MuleSoft’s API led approach and help them implement that approach into their overall architectures

Document concrete examples of API reuse within and across different groups

Establish working relationships with all project teams and embed in each team’s architectural and design processes

Present on the approach and success stories within customers following our API-led, C4E, and OBD methodologies

Ensure that all partners working for the customer are educated and aligned to the points above

What you’ll need to be successful:

A recognized and certified MuleSoft expert and broad technologist, with a deep understanding of the Anypoint Platform including its capabilities, limitations, design, and roadmap

Ability to be a Trusted Advisor, driving conversations with Enterprise Architects, CTOs/CIOs, and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance

Demonstrated thought leadership through publications, public speaking and others. Excellent written, presentation and overall communication skills

Past experiences leading enterprise wide initiatives, giving you an understanding of the challenges accomplishing widespread organizational change and the hindsight to address them

Ability to advise and mentor diverse teams using influence and adaptive communication strategies

Ability to evaluate architecture and infrastructure to uncover technical needs. Based on these discoveries, make recommendations for improvement with different lines of business while making use of the MuleSoft platform and supporting applications

A broad perspective on API and integration patterns, use cases, technologies, and trends

Comfortable multitasking across parallel work streams, juggling different roles and priorities in each

A strong willingness and comfort in diving into new situations, learning about new technologies quickly, and debating different approaches and points of view

Experience with and knowledge of TM Forums and the Open APIs

For Colorado-based roles: Minimum annual salary of $143,220. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link:



If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form ( .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with ( or .

Salesforce welcomes all.

As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.