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Job Information

American Express Customer Care Professional Membership Rewards in Helena, Montana

Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Qualifications

Role & Responsibilities:

Meaningful, rewarding work performed with integrity

Here’s just some of what you’ll do in this role:

  • Deliver world-class customer service, while responding to Customer inquiries and concerns with their Membership Rewards and card accounts via inbound calls.

  • Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express

  • Enhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs

  • Meet and exceed quality goals, compliance regulations and productivity targets

  • Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms

  • Document necessary information, such as payment details, Customers change of details, change of address and travel notifications

  • Re-prioritize and adapt to an ever-changing environment

Preferred Skills:

Unique career journey shaped by your talent and curiosity

  • Demonstrate personal excellence by remaining positive in difficult situations

  • Display a passion to serve by delivering outstanding service in every interaction with our Customers

  • The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers

  • Strong interpersonal, communication, verbal and written skills

  • Assertiveness to handle difficult conversations

  • Excellent negotiation, influencing and resourcefulness skills

  • Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail

  • Confidence to work in a virtual environment

  • Timeliness and reliability, as it is imperative you are at work on time and adhere to your schedule each day

System Requirements:

Dedicated and separate high-speed Internet with at least 25 Mbps download and 5 Mbps upload speeds: DSL or Cable (no wireless or satellite ISPs allowed)

  • American Express will cover the connection cost and monthly fees for dedicated Internet service from an American Express approved provider in your area. In the event there is no American Express-approved provider in your area, but there is a provider that can offers the appropriate cable or DSL connections, American Express would also make available a one-time reimbursement of up to $100 for any set up fees you incur with your provider. You would also receive a monthly allowance on the first paycheck of each month to help cover the costs of these services. You will be required to locate a provider who meets our connectivity requirements and arrange connections.

Additional Requirements:

  • A secure home office free from background noise or other distractions

  • Residence in one of the states where we currently hire : Utah, Oregon, Colorado, Texas, Illinois or Missouri (excluding Alaska, California)

  • Flexibility to work in a 24/7 environment (may include night and weekend shifts)

  • High school diploma or equivalent required; bachelor's degree preferred; education benefits available

Additional Details:

  • Location: Virtual office location –. If you live within 35 miles of one of our service centers (Phoenix, AZ or Sunrise, FL), please review our Careers site for positions located at one of these centers. Current American Express employees are not eligible to move from an onsite position to a Home Based position at this time

  • Workplace Flexibility:Full time. Shift flexibility requirements

  • American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

  • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Operations

Primary Location: United States

Schedule Full-time

Req ID: 21017224

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