Conduent Customer Experience Associate- Call Center in Helena, Montana
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
*The position is in Helena, MT, however, the work may be performed from home at times considering the economic and office impact of Covid-19
Hours: 8:00 AM – 5:00 PM
During training your pay will be $14.60 per hour; following training you will move to a performance based compensation model
Executes routine inbound and outbound call center activities concerning the business products/services, using a standard script and established guidelines and under supervision, in order to meet SLAs
Ascertains nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.
Provides customer with appropriate standard information requested.
Derives all necessary information from customer to update database.
Understands when to seek help and/or escalate to a more senior role.
HS Diploma or GED required
One year medical insurance or medical office experience
Proficiency using Computer and MS office products
Preferred Skills: Proficient 10-key by touch 45 wpm typing minimum with exemplary accuracy
Selected individuals should be able to exhibit the following: Outgoing and energetic attitude Ability to communicate clearly and confidently Ability to multi-task Ability to analyze new situations and apply problem-solving skills Ability to relate to the customer Ability to remain calm under pressure Ability to adapt to and incorporate new technologies Ability to learn from past mistakes (and Successes!) Ability to manage time effectively General conversational ability and call control Attention to detail Grammar and spelling accuracy
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdtadaaaaccommodation_pol.pdf) .