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Vontier Customer Service Rep. Bilingual (Spanish) 10A-6:30P ET (no weekends) in Helena, Montana

Competitive Earning Potential: $18/Hour + $300 Hiring Bonus + Commissions + Annual Gainshare Bonus

Customer Service is the critical link to strong communications between the sales field and Matco Tools corporate offices. You will provide the infrastructure which supports our franchised distributors, District Managers, Regional Managers, and commercial customers by providing correct product information, pricing, and product availability.You will inform the field of daily customer service promotions along with providing them with error free orders.

WHAT YOU WILL DO

  • Take calls coming in from an automated dialer from Spanish-speaking (and English) end-user customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.

  • Speak FLUENT Spanish (required).

  • The primary region customer calls come from is - Puerto Rico.

  • Handle all inbound calls from our internal and external sources.

  • This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.

  • Provide support concerning basic information and specifications for products provided in our Matco Tools online catalog and information about our other suppliers.

  • Input orders utilizing internal ordering software systems.

  • Work cross-functionally with subject matter experts to resolve open questions.

  • Other responsibilities as assigned.

  • High school diploma or GED equivalent

  • Must be able to work 10:30 AM - 6:00 PM Monday-Friday

  • ASE certification, automotive experience, tool experience, or related trade school degree a plus

  • On-the-job experience working with general automotive mechanics a plus, but not required

  • 1+ years of call-center experience or equivalent experience in dealing with customers

  • Bilingual - must be fluent in Spanish (interpret/document)

Required Competencies:

  • Basic use of PC and keyboard

  • Effective verbal and written communication skills - in Spanish. Must be able to fluently speak Spanish

  • Ability to interpret customer issues and translate issues into resolution while maintaining a positive attitude

  • Ability to empathize with customer concerns while maintaining a professional demeanor

  • Ability to learn quickly on the job

  • Ability to multi-task in a fast-paced office environment

  • Ability to answer calls as a primary function of the position

Fit Factors

  • Customer focus (to include empathy and a willingness to address and resolve problems)

  • Effective time management and personal organization

  • Communication skills (to include honesty and integrity)

  • Ability to manage multiple priorities - multi-tasking

  • Problem solving - analytical skills

  • Detail oriented (ability to think tactically)

Matco Tools is a manufacturer and distributor of quality, professional grade automotive equipment, tools and toolboxes. We offer more than 13,000 products, sold primarily to professional automotive technicians through a network of franchised mobile tool stores. Matco is a franchising company, a distribution company, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada.

Since 1979, the mission of Matco Tools has been to provide professional mechanics and auto enthusiasts with all the premium tools, storage and equipment they need to get the job done, while also offering best-in-class service and customer support. Our award-winning franchise program equips the company's network of nearly 1,800 independent mobile distributors to develop and maintain trust-based relationships with its customers. Ranked among the top 50 in Entrepreneur magazine's 2020 Franchise 500®, the company continues to expand throughout the United States and Canada, adding several hundred mobile stores each year. Matco offers its franchise owners industry-leading training, on-going field support, pre-identified customers, and in-house financing. Those thriving in an innovative, supportive, energized organization where continuous learning is the norm will find themselves well rewarded.

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.

Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and environmental, social, and governance (ESG). Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.

"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."

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