Job Information
FINANCIAL EDUCATION & DEVELOPMENT Customer Service Specialist in HELENA, Montana
Are you a customer service specialist looking to join a high-performing, fun, and very productive team of people in Helena, MT serving a nationwide clientele of online learners? Do you hold yourself to high standards of performance and take pride in a job well done? If so, let's talk! Financial Education & Development, Inc. is seeking a full-time customer service specialist who is extremely customer-focused, adaptable to change, resourceful, and works well in a fast-paced, team-oriented environment. The successful applicant will be skilled in Word, Excel, PowerPoint, and possess excellent organizational and communication skills. Your day will include a wide range of duties, including customer support via phones, email, and online chat; setup of educational materials; calling customers to resolve email deliverability problems and occasional overdue invoices; and online educational event and podcast hosting. Salary starts at $19.00/hour, depending on experience, with a pay/performance review after your first 90 days. We are passionate about providing web-based education, training, and services to help our clients maximize their career potential. If you're ready to work hard, have some fun, and find fulfillment in your career, then come join us! Benefits include employer-sponsored health insurance plan options, 401k employer match, paid time off, paid holidays, and AFLAC accident policy. Responsibilities - Work with a dynamic and tight-knit team toward a common goal: delighted customers and partners across all touchpoints - Assist customers through phone, email, and online chat support - Proofreading, editing, and uploading of training materials - Foster positive relationships with customers across all FinEd products, including webinars, training products, and other services - Host online webinars and podcasts - Track email deliverability issues and reach out to customers to resolve - Data entry as needed - Express your ideas for improvements to processes, customer experience, engagement, and revenue channels - Communicate with speakers about upcoming materials due Required Qualifications - Skilled in Word, Excel, PowerPoint, and Outlook - Detail-driven with solid organizational and communication skills - Comfortable navigating the internet - Multitask between deadline-driven projects - Strong customer service skills, both verbal and written Ready? Please send a resume to naomi@financialedinc.com. Job offer will close when the position is filled.