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Trellix Customer Success Manager in Helena, Montana

Job Title:

Customer Success Manager

Role Overview:

The Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. The CSM must be comfortable consulting with enterprise customer employees across the spectrum of system administrators to Chief Security Officers (CSO). The CSM communicates the value Trellix solutions and services that inspire the use of Trellix solutions, services, educational offerings and premium support.

About the Role:

  • You will be considered the lead customer liaison for strategic, top-revenue accounts, and will host meetings with representatives of the strategic accounts.

  • Develop a trusted advisor relationship with customer partners and executive sponsors to fully understand our customer's strategy, technical environment, and measurements for success

  • Lead all post-sales activity to create recognizable benefits for Trellix's top customers. You will, demonstrate product knowledge, build the Customer Success Plan (CSP) to ensure broad adoption of Trellix solutions and usage of Services

  • Lead account reviews with clients to ensure usage of Trellix technologies and maintain communication on updates / new features

  • Anticipate and monitor at-risk accounts and ensure concerns are managed promptly

  • Ensure smooth client experience as they work with multiple Trellix roles

  • Be the customer's voice and provide feedback to other teams on how we can better serve our customers

  • Identify risks to the customer to achieve their business goals and work with the account team to build a risk mitigation plan

  • You will manage internal projects, such as creating internal training curricula and schedules, presenting across lines of businesses, identifying and improving opportunities, coordinating and preparing Trellix team members for customer meetings, and performing employee mentoring.

  • You will support accounts in the Eastern Time Zone.

About You:

  • You have experience in sales, service delivery, or customer success management experience

  • You have a desire for action and a willingness to jump in and role up your sleeves

  • You have an enthusiastic and dedicated approach to connecting customers with an understanding of their needs and ensuring they understand and realize the full value of our products

  • You succeed in developing deep customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfaction

  • Build valuable and outcome-based relationships with a diverse customer account base.

  • Experience deploying technology or support services with large enterprise or global customers and the desire for learning and growth

  • You are enthusiastic and creative with the ability to inspire, and encourage others, in relationships with customers and peers

  • You have a process-focused mindset

  • Technical background or equivalent experience

  • You are passionate about providing a high level of support in a customer-facing role

  • Highly collaborative — you recognize the value of bringing people along

  • You have a continuous thirst for knowledge to fuel reimagination

  • You always ask "what did I contribute to this situation?"

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Pension and Retirement Plans

  • Medical, Dental and Vision Coverage

  • Paid Time Off

  • Paid Parental Leave

  • Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Trellix is a global company redefining the future of cybersecurity. The company’s open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix’s security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers. More at https://trellix.com .

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