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Teleperformance USA Desktop Engineer in Helena, Montana

Overview:

A Desktop Engineer is an entry-level position on the Desktop Support team reporting directly to a Lead Desktop Engineer or Regional Lead Desktop Engineer

Responsibilities:

  • Assisting with the support of all aspects of LAN-based networking

  • Assisting with the installation and maintenance of all computer hardware and software

  • Assisting with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software

  • Cabling new and existing locations for new network, phone or other equipment

  • Repairing or upgrading computer systems as needed

  • Providing Tier 1 level support on hardware and software technical issues

  • Responsible for scheduled outside work hours tasks and on-call responsibilities to handle outages outside of work hours.

  • Any other duties that the Director of Desktop Support, Desktop Manager, Lead Desktop Engineer, or Regional Lead Desktop Engineer may find necessary

Qualifications:

  • Must be a computer course student, graduate or have computer related work experience.

  • Great communication, capable of taking care of people's requests, good customer skills and patience.

  • Strong understanding of network routing protocols and their practical applications on global networks

  • Experience in managing distributed inventory of network equipment

  • Experience in virtual networking setup using VMware

  • Experience with Cisco and Juniper product lines at a technical and hardware level

  • Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices

  • Experience with VoIP and supporting VoIP over a production WAN

  • Ability to view a computer monitor for several hours at a time

  • Candidates must have open availability and able to work additional hours as needed

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