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Pearson Director of Course Operations Product Management in Helena, Montana

Director of Course Operations Product Management - ( 2110572 )


We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. The Project Coordinator works in a team environment with internal and external parties to organize the various components needed to ensure the successful delivery of the program. The Project Coordinator may work directly with the customer, as well as other stakeholders (vendors, shared services, subcontractors) involved in delivering the program.

The Director of Course Operations Product Management is responsible for the overall successful management of the course operations roadmap within the curriculum capability & overall product portfolio. Reporting to the Vice President of Capability Product Management and working in partnership with the Director of Curriculum Product Management, this role will work across product management and with Virtual School leaders to build and execute the course operations capabilities of the Solution roadmap. Course operations capabilities include Course Management, Course Integration, Course Modifications, Shells, Re-ranking, and Course Approvals. The Director will be charged with providing guidance and professional development to team members and being a contributing member of the Product Management team. This role is also accountable for raising identified risks with appropriate stakeholders and devising a plan to get to a solution.Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.


Core Tasks:

  • Performs planning, and analysis activities for the ideas and opportunities prioritized for the Curriculum roadmap in order to enable the Course Operations that will support all lines of business, in close collaboration with senior and executive leadership;

  • Responsible for continued innovation, customer satisfaction, and efficacy within the overall Course Operations component of the curriculum capability;

  • Manages two product managers and indirectly manages product owners through a matrixed environment. Enable career growth and professional development for those direct reports, foster a culture of inclusivity and empowerment amongst team members;

  • Develops an extensive awareness of the curriculum products’ strengths and weaknesses relative to educational trends, market opportunities, and efficacy, and recommends adjustments to product strategies as is relevant for Course Operations;

  • Manages the lifecycle of course operation services;

  • Supports, encourages and fosters intelligent risk taking and innovative solutions to build and deliver new curriculum offerings as enabled by Course Operations that will improve educational impact and meet customer and student needs;

  • Serves as an expert on curriculum product development, working with Curriculum Product Management, Content Engineering, and Solution Product Management teams.

  • Collaborates on internal stakeholder projects including training materials, pilot support, stakeholder conversations and Discovery sessions;

  • Develops systemic processes that are built into the overall planning & development processes--- by which the company is kept abreast of key trends, customer needs, and thought leaders in corresponding curriculum areas to identify opportunities for growth;

  • Removes impediments for teams and accelerate develop when opportunity arises;

  • Prioritizes and manages the course operations development backlog; and

  • Other duties as assigned


  • Communicates point of view in a compelling way and with expertise across the involved range of projects and internal clients

  • Solves problems by using expertise to evaluate multiple sources of information, and creating innovative solutions to problems

  • Solicits feedback from stakeholders, accepts accountability for translating feedback into improvement actions, in a productive way

  • Must be capable of developing and implementing multiple projects simultaneously with tight deadlines

  • Must be comfortable with ambiguity and pivoting priorities- and help other be comfortable as well

  • Must communicate highly complex information to colleagues in a way that can be easily understood

  • Excellent problem solver

  • Understands the requirement to and enjoys getting involved in the detail of complex needs, processes and legacy systems.

  • Can remain focused in the face of resistance.

  • Able to embrace frequent change


  • Bachelor's degree or equivalent in relevant field

  • Minimum 3 year’s experience managing digital content creation related projects, resources and stakeholders

  • Demonstrated success in leading a team of individual contributors; experience leading in matrixed environment a plus

  • Thorough understanding of information architecture principles and practices

  • Knowledge of Microsoft and Google business applications preferred.

  • Advanced knowledge of Learning Management Systems (LMS), Educational Management Systems, or Enterprise Resource Planning (ERP) systems is preferred.

  • Familiarity with SAFe Agile principles

The anticipated starting salary range for Colorado-based individuals expressing interest in this position is $100,000-$130,000. This position is eligible to participate in an annual incentive program. Benefits available to eligible employees can be seen at:

Primary Location : US-RE-Remote

Work Locations :



Job : Product Management

Organization : North America Connections

Employee Status : Regular Employee

Job Type : Standard

Job Level : Director

Shift : Day Job

Travel : No

Job Posting : Jul 22, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2110572