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Lumen Director Operations Planning & Strategy - Work From Home, US in Helena, Montana

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

This position will foster innovation and lead change to improve both customer outcomes and operating cost. The incumbent will collaborate and negotiate with other leaders across the organization to align priorities, implement and evaluate initiatives designed to strengthen customer experience and support profitable growth. Accountability for operational goals, customer satisfaction, and budgetary targets will be an essential part of this position.

The overriding objective of this role is to leverage new technology to elevate the customer and employee experience while driving cost out of the business.

The Main Responsibilities

  • Overall accountability for driving customer journeys which achieve efficiencies and effective customer and employee experience by creating a streamlined digital experience through innovation, technology, systems and processes that reinforce CenturyLink’s position as the trusted connection to the networked world.

  • Empowers employees through development, mentoring, and leadership guidance

  • Provides thought leadership in best practices and end to end process design with a robust understanding of technology solutions and change management to lead large scale programs

  • Functions as the central keeper of all priorities and initiatives both active and prospective across 5 major workstreams: technology enablement, fallout automation, capacity planning, routing optimization and stop the slop – root cause correction action

  • Creates a streamlined and simplified digital experience for our customers and employees that reinforces Lumen’s position as the trusted connection to the networked world

  • Oversees teams responsible identifying, prioritizing, and driving automation solutions

  • Partners with IT teams to develop APIs and Micro-Services enabling efficient and rapid solutions

  • Ensures the selected solutions are omnichannel and integrate with multiple inputs for transformational opportunities for our customers

  • Drive transformation initiatives that meet customer, system and cost optimization requirements in collaboration with stakeholder organizations such as: Sales, Marketing, IT and Product Management

What We Look For in a Candidate

  • Bachelor’s degree

  • 8-10 years’ related specialized experience with 3+ years’ experience at the managerial level

  • Practical experience with Scaled Agile and Agile Methodologies

  • Demonstrated ability to guide others through the transition from a traditional delivery mindset to a Lean-Agile mindset

  • Experience using Agile work management tools such as Jira or CA Agile Central is preferred

  • Development Experience and Design Thinking experience is preferred

What to Expect Next

Requisition #: 256725

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.