Montana Jobs

Sparrow Enterprises Inc. is a locally owned and family operated company who have been building relationships in the Helena area since 1990. We work hard to be the preferred source for aggregate materials and ready-mix concrete. Establishing great customer relationships and loyalty starts with hard working employees offering friendly and experienced service. At Sparrow Enterprises, Inc., we strive to build and maintain a strong and successful team by offering work/life balance, competitive pay, health care, a positive work culture and so much more. Job Position Summary In this Dispatcher and Customer Relations Representative role, you will work with customers both in person and by phone to schedule daily aggregate deliveries and to provide guidance and answers to customer requests. You will become knowledgeable of the materials and services we offer to fulfill the inquiries and needs of our customers. If you thrive in a fast-paced environment, excel in customer service skills, and take pride and attention to detail, then Sparrow Enterprises Inc. would like to consider you to join their team! We are willing to train a motivated, career orientated, fast learner! Role and Responsibilities - Answer phone and greet customers accommodating their inquiries and needs with professionalism. - Schedule, enter, and confirm daily aggregate delivery orders via phone and in-person orders. - Well planned use of drivers and trucks to meet the demands of customer orders and the efficiency goals of the company. - Organized and accurate scaling of outgoing aggregate orders using scale program and follow through with final invoicing of material to customer. - Coordinate deliveries with all team members as required to ensure appropriate materials are supplied and are available to meet the customer?s needs. - Confidently and with forethought, seek alternative solutions when changes happen last moment with deliveries and to accomplish this with patience, understanding, positivity and professionalism. - Be proactive with all orders by researching ahead of time, the job site location, drive time required, customer delivery requests, etc. to assist drivers to aim for a smooth and timely delivery. - Assist customers with determining proper material and quantity needed, best method of delivery, and pricing. - Fielding and replying to emails related to orders and submittal requests. - Build and maintain a strong relationship with customers and team members. - Maintain fuel log and placing of fuel order - Various Word, Excel, and Power Point projects - Monitoring and ordering office supplies. - MSHA assistance (Training provided) - DOT Coordinator (Training provided) - Other office administrative tasks as assigned. Qualifications/Minimum Requirements - Exceptional customer service, telephone and organizational skills. - Regular and timely attendance. - Ability to work independently. - Exhibits ability to multi-task and prioritize workload demands in a timely manner. - Exhibits ability to problem solve last minute schedule changes in a professional and courteous manner. (Ability to come up with a Plan B when Plan A doesn?t go as planned.) - Exhibits ability to effectively communicate with team members and customers. - Basic mathematical skills. - Word and Excel use. - Keen ability to be observant to traffic flow in, out and around the yard and pit ensuring accuracy with loads and the safety of all. - Able to work extended hours when necessary. - Must have a valid driver?s license. Preferred Qualifications - Knowledge of the construction industry. - Dispatching and scheduling. - QuickBooks software. - Familiarity with MSHA & DOT regulations. Wage $21-$26/hour. DOE Company Benefits - Medical/Dental/Prescription - Supplemental Insurance (Aflac) available - Generous Paid Time Off - Paid Holidays (Major) - Retirement Plan with 3% Company Match - Potential for Overtime - Quarterly Performance Based Incentive - Employe Discount on products Schedule - Monday ? Friday (8:30-5:30) FULL-TIME

Montana Jobs