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Zurich NA ECC Product Specialist in Helena, Montana

ECC Product Specialist


Zurich Services LLC (a division of Zurich North America) is currently hiring an ECC Product Specialist and this person will work REMOTELY OR out of our Oklahoma City, OK office.

We are seeking an organised, committed and technically focused individual to support the notion of “Always On” IT services; fully reflecting the strategic needs of our Business partners globally. Working within the ECC (Enterprise Command Center), the ECC Product Specialist will be part of a dynamic team consisting of Technical and Operations Specialists, as well as exposure to other experts within the Hub organisation.   

The role incorporates technical and organisational skills to provide consultancy services, acting as a bridge between external partners, internal IT colleagues and internal stakeholders.  The primary focus is to ensure the proper running, maintenance, integration, and improvement of specific technology used within the ECC (Enterprise Command Center) or provided as a Service to ECC customers. In addition, Product Specialist will be expected to work proactively to identify and strengthen service capabilities, both at the technical and business process levels.   

This opportunity provides the ideal springboard for a motivated quick starter who can develop within the role, taking their career to the next level. 

Responsibilities –

  • Drives the execution of ECC (Enterprise Command Center) technology operations, maintenance, and upkeep for technologies owned by the ECC

  • Responsible for implementing and enforcing IT policies, stakeholder engagement, ECC technology implementation for technologies within the ECC

  • Provides support for incident, event, change, and configuration management processes implemented and supported by ECC (Enterprise Command Center) technologies

  • Provides support and consultancy for gathering of ECC metrics information leading to identification of areas for improvement.

  • Implement comprehensive project plans, in collaboration with internal and external suppliers and drive the execution of these plans to ensure project success.

  • Ensure that project objectives are delivered on time and meet stakeholder expectations for quality.

  • Provide subject matter expertise for ECC technology, evaluate proposed changes or enhancements and recommend potential solutions.

  • Updates and delivers status of initiatives; manages tasks and supports audit initiatives.

  • Supports implementation and support of processes, supplier interactions, and Service enhancements as necessary.

  • Contribute to the delivery of assigned IT projects in own area of expertise for specific lines of business, collaborating with IT colleagues from across the wider function to agree an approach for project / program management.

  • Drive a continuous service improvement culture across the company and external partner community. 

  • Collaborate on ECC processes to identify areas of improvement to support event, incident, problem, change, or configuration management services.

Basic qualifications –

  • Bachelors degree and 3 or more years of experience in the information technology area OR

  • Zurich Cybersecurity Technician Apprentice, including Associate Degree and 4 or more years of experience in the information technology area OR

  • High School Diploma or Equivalent and 5 or more years of experience in the information technology area AND

  • MS Office experience

  • Knowledge of information technology operations

Preferred qualifications –

  • Experience of working within a large global or regional organisation within a multi-national company would be a distinct bonus

  • Experienced in IT infrastructure or application monitoring services, capabilities, and technologies

  • Developer experience, working in an agile team, using SQL, Python / Jython

  • Experience in scripting languages

  • Working knowledge of core infrastructure technologies, e.g. Microsoft Windows, Red Hat Linux, Databases (SQL, DB2, Oracle)

  • Good understanding of cloud technologies (Azure / AWS), DEVOps and Agile methodologies

  • Strong problem-solving skills

  • Demonstrate a good understanding and ability to follow ITIL standards

  • Excellent verbal and written communication skills

  • Professional and consistent work habits, strong work ethic, motivated to achieve goals

  • Proven ability to succeed in both collaborative and independent work environments

  • Ability to work within a small team to provide support for 24x7x365 environments

  • Previous experience of working with Automation tools, CI/CD, Pipeline development would be advantageous.

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Oklahoma City, AM - Remote Work (US)

Remote Working: Yes

Schedule: Full Time