Job Information
Verint Systems, Inc. Engineer, Software in Helena, Montana
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function:
The Tier 3 Application Engineer is a member of Verint’s core engineering team and a Subject Matter Expert on Verint’s proprietary applications as well as system wide areas such as operating systems, databases and networking. The Tier 3 Application Engineer will act as the first contact point for Verint’s support organization with the main role of providing advanced technical support for complex issues reported by Verint customers. The Tier 3 Application Engineer will possess the skill and ability to resolve complex issues using deep understanding of Verint solutions, standard technical knowledge and advanced troubleshooting skills. The Tier 3 Application Engineer will work closely with R&D to ensure proper code fix delivery.
Principal Duties and Essential Responsibilities:
Demonstrate deep understanding of Analytics & Interaction products architectures including detailed application flow, log analysis and configuration.
Demonstrate understanding of the product architecture and design deployed at customer sites.
Drive customer services organization and R&D to complete key deliveries on escalations until resolution within SLA.
Coordinate and manage complex technical issues through collaboration across global interfaces.
Firmly establish a “trusted technical contact point” position
Minimum Requirements:
Bachelor’s degree in Computer Science, Engineering, related field or equivalent work experience
3+ years of technical support, software installation or R&D experience in an enterprise software industry
Strong written and verbal communication skills; ability to tailor the explanation of technical concepts to a broad audience which may include varying levels of understanding and perspectives
Ability to understand & analyze log files and go into details to understand the root cause of the issue
Experience in working with web-based products hosted on Windows or Unix based servers
Highly motivated with an ability to execute independently
Up to 10% travel within the US
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
Preferred Requirements:
Experience with Security such as Single Sign-On with Windows & other IT security aspects
Familiarity with Contact Center operations and technology software and tools
3 years’ experience in a customer facing role within a technology environment
Prior experience with the installation, support, usage, or administration of Verint software
#LI-KD1
MIN: 67K
MAX: 103K
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com. As an equal opportunity employer, Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment, based on race, color, religion, national origin, or sex (including pregnancy, childbirth or breastfeeding), sex stereotyping, including assumptions about a person’s behavior or appearance, gender roles, gender identity, gender expression including gender dysphoria, or transgender status), disability, alienage or citizenship or immigration status, marital status, creed, genetic information, predisposition or carrier status, sexual orientation, military or Veteran status, political affiliation, familial status, caregiver status, status as a victim of domestic violence, unemployment status, natural hairstyles, sexual and other reproductive health decision-making, or any other classification or characteristic protected by applicable federal, state or local laws, will not be tolerated.
For US Applicants
2023 Benefits Offering (https://fa-epcb-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkHelpPortalMain?TopicId=300000136388017)