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HELENA HOUSING AUTHORITY Housing Program Operations Manager in HELENA, Montana

HHA seeks a Housing Program Operations Manager to lead our housing team in providing local and state Housing Choice Voucher (HCV), public housing, state, homeless, low-income housing tax credit and related resident and participant services. The successful candidate will apply their leadership and organizational skills to implementing policy, conducting research, ensuring policy and regulatory compliance, facilitating efficiency and business process improvement, managing staff, and ensuring service excellence.Duties Include:Write and maintain operational policies and procedures.Ensure effective program operations including meeting HHA goals and performance benchmarks and ensuring compliance with regulations and the programs? administrative plans.Monitor production, quality control and data integrity.Ensure compliance by evaluating program eligibility determinations, evaluating files and conducting internal audits.Coordinate customer service and resident relations including training staff, providing service to customers, and resolving concerns.Support the Executive Director in communicating with federal, state, and local government.Manage and develop staff including supervising the Public Housing Specialists, Housing Choice Voucher Specialist, Inspection Staff, and office administrative staff.Qualifications to Join our Team: Requires education and experience equivalent to a bachelor?s degree in business or public administration, management, or a related field and 4 years of progressively responsible experience in program management, compliance, customer service, supervision, computer systems, and in performing research and writing.Demonstrated Skills and Abilities in: Communication, teamwork, self-development, efficiency, adaptability, resilience, and problem-solving.Computer Skills:Microsoft Office Suite, including Word, Access, Excel and Power PointWindows based applicationsInternet ExplorerOutlookWorking at Helena Housing Authority (HHA) offers a unique opportunity to positively impact the lives of residents and to serve the Helena Community. HHA team members work together on a variety of projects to meet our common goal of providing safe and affordable housing and related services to eligible, low-income families, the elderly, and the disabled.Opportunities: HHA offers a salary range for highly experienced, highest performing individuals to achieve individual and organizational performance increases and opportunities to earn up to $88,000 per year through performance increases.

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