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Citizens Bank Incentive System Administrator (Remote) in Helena, Montana


The Incentive System Administrator on the Sales Performance Management (SPM) Information Shared Services team is responsible for delivering one or more of the following services for the SPM team:

  • Business Ownership, Configuration, Maintenance, Support, and Readiness of Incentive Compensation Management System

  • Design and develop configuration changes, workflows, and templates/forms

  • Administer and Configure user web portal

  • Create and maintain Data Integration interfaces

  • Create, modify and maintain SQL and tune performance

  • Perform load testing on the ICM app and perform analytical data analysis of the results to identify weak points within the application architecture to remediate and increase ICM application delivery performance

  • Liaison with server/network/security support teams when application delivery is affected

  • Help create quick reference guides or content for colleague readiness

  • Strategic Project Advisory – Engage in strategic initiatives to ensure that the information needs for the purposes of Incentives & Sales Performance are discovered and realized.


Required Skills / Experience:

  • Demonstrated ability/understanding of databases & ETL tools like SQL and Alteryx

  • Demonstrated ability/understanding of Incentive Compensation Management Systems (Motivator, NICE, Varicent f/k/a IBM ICM, Callidus etc.)

  • Program management - Demonstrated ability to execute in large change initiatives

  • Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word

  • Self-thinker able to work through issues and escalate only when appropriate

  • Strong oral communication skills & executive presence

  • Strong written communication skills including PowerPoint skills with an ability to translate complex concepts into meaningful "stories"

  • Ability to act as internal consultant, building relationships with partners, understanding requirements

  • Ability to translate complex data with visualization tools and techniques for the business understanding

  • Service Level Management - ability to manage competing priorities while meeting negotiated SLAs

    Preferred Skills / Experience:

  • 5+ years of financial services experience overall - broad-based financial services experience in variety of customer facing leadership or technical roles

  • 5+ years working in business analysis or similar work (including requirements development), technical delivery, or large scale change initiatives

  • 5+ years experience in customer facing front-line role and/or roles supporting front-line

  • 5+ years experience with Varicent Incentive Compensation Management System (f/k/a as IBM ICM)

  • Agile Kanban

  • Python 3


  • Bachelor's Degree required


  • Achieving excellence

  • Influencing

  • Inspiring

  • Critical Problem Solving

  • Communicating

  • Developing people

  • Building understanding and trust

  • Collaborating for success

  • Understanding issues

  • Gathering Information

  • Finding Solutions

    Hours and Work Schedule

    Hours per week: 40

    Work Schedule: 8:00am - 5:00pm, Monday - Friday

    Location: Position can be filled at office locations in Johnston, RI, Westwood, MA, Ft Washington, PA, Atlanta, GA or work from home.

    *Position not available in Colorado.


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.