State of Montana Information Technology Operations Officer (09101) in Helena, Montana

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Materials Required of Applicants (To be considered in this pool, please submit the following)

  • *Cover Letter- */(D/ /escribe why you are interested in this position and what makes you the best candidate.)/

    • Resume *
  • References: (/Please provide contact information for three (3) professional references.)/

(Please type responses in a Word document and attach to application. HELPFUL HINT: When attaching a document you must check the “relevant document” box to ensure your attachments are uploading correctly to the specific application. Please do not attach more than requested. If you have more than 25 attachments in the system you will need to email these to: hhshumanresources@mt.gov . Failure to attach the required material will conclude in an incomplete application. You must also keep those relevant boxes checked once you submit your application; if you uncheck the box with an active application it will delete the attachment.)


Job Overview:

The Information Technology Operations Officer provides overall vision, leadership and direction for the Technology Services Division (TSD) within the Department of Public Health and Human Services. This position oversees the maintenance and enhancement of Department and contracted information technology (IT) systems; the appropriate contracting of IT systems, IT systems security; installation and management of personal computers, servers, printers; and IT help desk services. Responsibilities include establishing and guiding the implementation of information technology-related goals, objectives and priorities, ensuring compliance with federal and state regulations and State policies related to information technology systems and services, developing and administering the division budget to ensure adequate funding is available to implement and maintain these systems. The position directly oversees three bureau chiefs, and indirectly oversees over 50 other IT staff.

Major Duties or Responsibilities:

Information Technology Planning and Management

  • Manages IT systems and initiatives to establish, implement and maintain client-focused IT services throughout the Department.

  • Recommends department-wide policies, standards, procedures and rules regarding IT services to the Department Chief Information Officer (CIO).

  • Makes recommendations regarding IT services of the Division.

  • Ensures that the development of all IT projects utilize appropriate, supportable, sustainable platforms and technologies.

  • Directs the establishment and support of computing infrastructure necessary to efficiently and securely run the Department’s systems.

  • Technology Services Division Management *

  • Provides overall direction to the Technology Services Division.

  • Determines organizational structure for the division.

  • Directly supervises and provides oversight, direction, consultation and assignment of duties. Supervision includes hiring, evaluating and disciplining. Supervises the development and management of the administrative systems and resources (budget, equipment, staff) of the Division to ensure adequate support of the Department’s IT projects. Ensures expenditures are within budget limitations.

  • Supervises preparation of biennial budget requests for the executive process. Provides budget-related information as needed. Presents Division’s budget request to the legislative appropriations committee.

  • Provides organizational analysis, planning, and operational oversight for IT-related projects and initiatives for the Department. Ensures that all statutory requirements are met.

  • Assists Department leadership in the development of legislative strategies, including presentations and materials.

Internal Control

  • Designs, implements and monitors an internal control system to ensure division compliance and adherence to standards, law and regulation related to achieving the division objectives and respond to risk.

  • Actively monitors control activities for deficiencies in design, implementation, or operation that prohibits management or personnel, through the normal course of performing their assigned functions, to meet the objectives of the division and address related risks.

  • Ensures that any control deficiencies found in the division are communicated and remediated on a timely basis.

Physical and Environmental Demands: Typical office environment with travel throughout the state. Occasional travel out of state for trainings and meetings may also be required.

Moving Expenses:Relocation expenses may be considered at the time of hire of a qualified applicant.

Knowledge, Skills and Abilities (Behaviors):

Required for the first day of work:

  • Extensive knowledge of industry standards and best practices in the implementation of IT solutions and platforms.

  • Knowledge of IT contract management and contracting principles and practices.

  • Ability to develop and execute department-wide IT strategies and complex projects in a rapidly changing environment.

  • Knowledge and skill in leading people, initiatives and programs with a department-wide impact.

  • Ability to manage multiple and competing high-profile, sensitive or controversial issues.

  • Ability to develop and implement innovative and unconventional approaches to challenging situations.

  • Ability to establish one’s credibility and use data to directly persuade or convince others to support an idea or direction.

  • Ability to direct and coordinate the financial and budget activities to fund operations and increase efficiency.

Minimum Qualifications (Required Education and Experience):

  • Bachelor’s degree in Information Technology, Computer Science or a directly-related field or another field with significant coursework in Information Technology.

  • Five years of progressively responsible experience in the field of Information Technology with a minimum of three years of the five years as a supervisor/manager.

  • Other directly related education and experience may be considered on a case-by-case basis.

Job: *Project/Program Management

Title: Information Technology Operations Officer (09101)

Location: Helena

Requisition ID: 19140083