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Lumen Inside Channel Manager I - West or Central in Helena, Montana

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Inside Channel Manager I is responsible for working with Lumen Indirect Business partners to generate sales opportunity, grow new and upsell revenue to increase overall total sales to business clients.

The Main Responsibilities

  • Win business and drive revenue by managing partner sales opportunities.

  • Participate in the design solution by interviewing to discover customer need. Identify new cross/upsell opportunities.

  • Provide accurate and detailed forecast funnel of identified and proposed opportunities to meet or exceed quota requirements.

  • Perform internal quoting system, Request for Proposal (RFP) support up to order entry.

  • Coordinate communication between internal groups (sales engineering, product, offer management, etc.) during the sales process required to close the sales opportunity.

  • Work with Partners to ensure sales readiness for company products and processes.

  • Manage and serve as the escalation path for partners to ensure superior customer experience.

  • Expedite sales process by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responses.

  • Coordinate, train and manage all resources needed to win sales opportunities.

What We Look For in a Candidate

Basic Qualifications:

  • 2 years in a tele-sales environment including business to business.

  • Proficiency with MS Office (Excel, PowerPoint, Word).

  • Must have a valid driver’s license and satisfactory driving record.

Preferred Qualifications:

  • Bachelor's degree or equivalent education and 2+ years’ experience.

  • Strong communication (oral and written), interpersonal, communication, customer service, account relationship, and negotiating. Works well in team environment.

  • Familiarity with Outlook, Web Meeting, Q Central, and Salesforce.

What to Expect Next

Requisition #: 256353

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.