Job Information
State of Montana IT Systems Support in Helena, Montana
/To be considered for Department of Livestock positions, applicants must submit any required application materials./* / This position is posted as an open until filled recruitment with a first review of applications on April 10, 2024. / *_Materials Required of Applicants: _ * Cover Letter- /In your cover letter, please be sure to explain your interest in this position as well as how you believe your experiences and education make you a perfect candidate for this position. / * Resume _Reasons to work for the Montana Department of Livestock:_ Our work matters! *We are proud of the work we do, to find out more about the Department of Livestock visit our website HERE. *_Benefits of working for the Department of Livestock:_ The ability to work and play in the beautiful state of Montana is one of the benefits you will love about this opportunity! Other fantastic benefits include: * Health Coverage * Retirement plans * Paid vacation, sick leave and Holidays * Work/life balance * Flexible schedules * Opportunities and room for professional growth * Public Service Loan Forgiveness- *Employment with the State of Montana may qualify you to receive loan forgiveness- click HERE to learn more! *About this Opportunity! The IT Systems Support position is responsible for providing front line technical assistance for IT related systems and tools for the Department of Livestock. This position and the included duties and responsibilities are critical in facilitating an innovative, stable, accurate, and efficient technology environment. The incumbent in this position reports directly to the Department of Livestock CIO. This position provides basic and advanced technical support to all agency employees for software, hardware, system access, and other technology-based systems and tools used within the agency. This includes troubleshooting software applications or hardware issues when problems occur by conducting research, working with vendors, working with the State Information Technology Services Division (SITSD), or working within a team to identify solutions, provide recommendations, and assisting in the implementation of the chosen solutions. This position will manage assigned IT systems utilized by the Department of Livestock employees to perform their job functions including but not limited to: applications, software, computer systems, mobile devices, network tools and features, security tools and features, and other IT systems. This work may include scheduling, conducting, and coordinating computer software or hardware installation and configuration, customization of new or existing software or hardware, and maintaining or patching of existing IT Systems. Minimum Physical/Mental Requirements: * May require 8 or more hours a day working with a computer. * May require more than a 40-hour workweek. * May require weekend work and on-call to perform systems upgrades, systems changes, or respond to issues. * May occasionally need to lift, move and install computer hardware up to 50 lbs. Required knowledge, skills, and abilities: * A strong customer service focus, with ability to maintain positive working relationships. * Knowledge of information processes and network technologies, including the various hardware platforms, software applications (both server and workstation), hardware and software configurations, peripherals, and troubleshooting and diagnostics tools and techniques * Knowledge of the following hardware: Computers, servers, printers, mobile devices, and other department-supported hardware as implemented. * Knowledge of the following software: Microsoft Active Directory, Microsoft Windows, Group Policy Management, Microsoft Office (Word, Excel, Outlook, etc.) * Knowledge of the following software: Microsoft Server, Microsoft PowerShell, security software and tools, and other department- supported software as implemented * Ability to function effectively as a member of a team and independently * Ability to effectively communicate complex concepts in one-on-one and teaching situations * Ability to write clear and usable instructions for both technical and non-technical audiences. * Ability to prioritize tasks and manage multiple projects to meet deadlines while maintaining consistently high levels of product quality * Ability to apply innovative thinking in conjunction with an understanding of emerging technologies to address the needs and problems of end users and customers * Strong aptitude for learning new skills, adapting to new technologies, and implementing new methodologies. Minimum Qualifications: * Associate degree in information technology or related field * One year of experience working on a help desk or in a helpdesk support role * Other combinations of education, certification or experience may be substituted *Title: *IT Systems Support * Location: *Helena Requisition ID: 24140916