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Lumen Lead IT Systems Engineer in Helena, Montana

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Join a team of monitoring and event management engineers leading a significant new rollout of Zabbix and tying alerting into Lumen’s event automation and AI/Machine Learning event management system. The engineer will use extensive prior knowledge of enterprise scale Zabbix deployments, an understanding of support desks needs, and a vision of how automation and AIOps can help transform the business to help us provide the highest possible value to our customers.

The engineer will exercise significant latitude to translate the needs of the business into system capabilities in the form of system requirement specifications for our monitoring platform. Understand and support the monitoring platform with the ability and expertise to develop overall solution to support the platform direction. Perform research and development activities to support future IT business strategies. Work closely with clients by consulting and recommending solutions.

The Main Responsibilities

  • Candidate will be expected to provide expertise, design input, and recommendations on best practices as we deploy a new enterprise scale instance of Zabbix.

  • Implement best practices in areas of Zabbix configuration and HA/DR as we bring in new customers and migrate existing customers from alternate monitoring platforms.

  • Utilize historical event data to identify top candidates for event automation and self-healing.

  • Identify opportunities for event correlation using data from Netcool Operations Insight (NOI) in coordination with our support teams.

  • Participate in initiatives and projects to develop new and existing monitoring platform (e.g. Strategic IT Roadmaps, Technology Strategies & Roadmaps, architecture positions, enterprise data management and governance)

  • Administer monitoring applications and servers

  • Work with internal compliance organizations to ensure that all applications meet requirements

  • Develop and maintain documentation for our tools and work with our frontline engineers to ensure they can address most common issues with our platform.

  • Provide occasional 3rd level, off hours support for monitoring and event management tools

What We Look For in a Candidate

Required Skills

  • Expert level hands on experience with enterprise scale Zabbix deployments.

  • Experience with various monitoring technologies such as webhooks, SNMP, ICMP, syslog, MIBs

  • Familiarity with monitoring services

  • Experience with scripting, particularly Python or PERL

  • Linux Administration experience

  • Network connectivity troubleshooting experience. Understand network protocols TCP/IP, HTTP, ICMP

  • Experience working with databases and writing SQL queries

  • Understanding of web services- SOAP/REST

Desired Skills

  • 3+ years deploying and managing an enterprise scale Zabbix deployment.

  • 5+ working with an enterprise monitoring application to monitor network devices and servers.

  • 5+ systems administration (Linux/Windows)

  • Experience with IBM Netcool/NOI including an understanding of Scope based rules, and Related and Seasonal events a plus.

  • Experience working with data center operations teams

  • Experience managing or supporting a large enterprise network with business-critical applications

  • Experience working with third party vendors for application support with emphasis on the following tools: Zabbix, Netcool, SevOne, and SiteScope


  • Bachelor's degree or equivalent education and relevant experience

  • 6 + years related experience

  • 4 + years with Master's

What to Expect Next

Requisition #: 269132

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.