Salesforce.com, Inc Lead Solution Engineer, Service Cloud Field Service in Helena, Montana
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The Salesforce Field Service Solution Engineer is responsible for envisioning and presenting innovative Salesforce solutions that take the field service management market to new heights. Including specialization in the Service Cloud solution portfolio which includes products that support customer service, contact centers, digital engagement, industry specific business process automation, and field service management.
The successful candidate should bring technical and sales skills that establish credibility and presence that is confident and assured both to internal stakeholders and to external customers and partners. Our team engages across the sales organization with the goal to develop transformational visions using Salesforce technology solutions while overcoming technical objections within a complex sales campaign. Our team also drives enablement and sales of Salesforce Field Service and Salesforce Scheduler. Ideal candidate would understand today’s business challenges such as:
Demonstrate and evangelize Service Cloud solutions and value to customers (including C- level execs and IT) and field teams.
Core customer service - supporting customers with lower costs of service while ensuring call center agents are increasing productivity and/or finding ways to increase company bottom line.
Digital service transformation - supporting customers in new channels of engagement from chat, messaging and bots along with traditional channels of email, web-to-case and phone support.
Field service management - extending the business capabilities of customers to the edge with their field technicians and their customer scheduling of services, while capturing that traditional paper process into a streamlined two-way engagement within the organization.
For Colorado-based roles: Minimum annual salary of $[ minimum base salary from the job profile in Rewards Central ]. You may also be entitled to receive [ incentive compensation] [only include for distribution roles where applicable ] , bonus, restricted stock units, and benefits.
The ideal candidate is a collaborative team member, enabler of the broader solution engineering and sales teams, and eventually a deep-subject matter specialist within the Service Cloud Field Service product suite. Join a team that works hard while ensuring the team’s success but also makes sure that we’re having fun along the way.
What is a Solution Engineer?
Also known as a " Pre -Sales Engineer" or "Sales Consultant," the Solution Engineer is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in company’s technology infrastructure, and to remove all technical objections in the sales cycle. To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.
Solution Engineer - Field Service
The Field Service Solution Engineer is responsible for presenting our Salesforce Field Service product offerings to prospects and customers based on a customer's specific business requirements. The primary goal of our team is to use our customer service expertise to become trusted advisors and highlight how our products can solve their customer service challenges and how our products will provide a return on their investment.
You'll be expected to analyze the service needs and requirements through deep discovery, use your service experience to recommend a solution, discuss industry best practices to improve their business processes, and ultimately make the customer confident that a partnership with Salesforce is right for their business.
Evangelize Field Service Solutions within the Service Cloud portfolio to drive value to customers (including C- level execs and IT) and field teams
Assess business and operations impacted by technology
Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable
Contribute to development of technical sales strategy
Configure and demonstrate visionary solutions in a way that closely reflects each customer's business (tailored demonstrations)
Discuss and propose solution architecture that includes omni-channel call center infrastructure, CTI, and workforce management.
Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.)
Collaborate with Field Service Management Sales and Solution Engineering teams, Account Executives, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.
Minimum 3 years of experience with Pre-sales Solution Engineering.
B.S. Computer Science, Software Engineering, MIS or equivalent work experience
Experience in the Customer Service, Contact Centers, Digital Service, or Field Service domains is a plus
Understanding of the Salesforce product suite and platform
Knowledge of related applications, relational database and web technology
Past experience with one or more of the following CRM solutions: ServiceNow, RightNow, Microsoft, Siebel, Oracle on Demand, SAP, PegaSystems, Back-office / ERP systems, Cisco, Genesys, or other telephony solutions
Some domestic travel is required
For Colorado-based roles: Minimum annual salary of $123,200 You may also be entitled to receive $52,800 bonus, restricted stock units, and benefits.
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