Highmark Health Learning Analyst in Helena, Montana
Job Description :
This job is responsible for supporting all aspects of learning & development operations including but not limited to: learning portfolio management, learning management system support and consulting, data reporting and analysis, standard operating procedures, and communications. The incumbent helps to facilitate all customer requests for learning and system support. Coordinates the learning intake, governance process, and organizational communication strategy. Supports high-complexity learning management system (LMS) requests and projects and ensures accurate and efficient reporting and operating procedures. Responsible for establishing and maintaining strong, value-driven relationships with learning leadership and HR leadership. Coordinates extensively with and across multi-disciplinary functions.
Works with all levels of management to create and maintain a portfolio of learning initiatives, understanding demand and capacity, driving prioritization throughgovernance process and ensuring initiatives are delivered timely and within scope. Responsible for managing intake process through Salesforce, coordinating governance meetings, and monitoring portfolio status.
Handle learning management system (LMS) tickets requiring customer consulting or a high or expert degree of LMS technology, and respond to internal & external audits. Manage Salesforce tickets, emails, and instant messages in a timely manner and document the inquiry and resolution according to standard procedures.
Manage large or complex LMS projects to include scoping, project planning, LMS implementation and customer coordination, and quality assurance. Assist clients to make recommendations to improve their online training program through LMS improvements; such as but not limited to setting proper permissions and file structure.
Develop processes, tools, and templates to enable efficient, accurate, and standardized learning operations data reporting and analysis; leverage automation to greatest extent possible.
Design, implement, and evaluate best practices and standard operating procedures affecting learning operations in order to maintain an effective and efficient operation. Collaborate with federated learning partners to ensure adoption of LMS procedures.
Coordinate and manage communication strategy on behalf of Learning & Development which includes partnering with Learning & Development Leadership on topics to be presented to HR partners, coordination with Internal Communications and managing the communications plan within Learning & Development
Other duties as assigned or requested.
- Bachelor's degree
- 6 years of related and progressive experience in lieu of Bachelor's degree
- Master's degree
5 years of Project Management or Portfolio Management
3 years in Operations
3 years in the Healthcare Industry
3 years in Learning and Development
3 years with Learning Management systems, Salesforce or SABA Technology
PMP or Portfolio Management
LICENSES or CERTIFICATIONS
Consulting and customer service
Strong verbal and written skills
Strong communication and interpersonal skills
Ability to analyze data
Collaborative problem solving and creative thinking
Language (Other than English):
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Teaches / trains others regularly
Travel regularly from the office to various work sites or from site-to-site
Works primarily out-of-the office selling products/services (sales employees)
Physical work site required
Lifting: up to 10 pounds
Lifting: 10 to 25 pounds
Lifting: 25 to 50 pounds
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Referral Level Payout 1
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
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Req ID: J207117