American Express Manager/Senior Product Management - Virtual Payments in Helena, Montana
Product Manager/Senior Product Manager, Global Commercial Services – Virtual Payments
Global Commercial Services (GCS) at American Express is the global leader in providing payments solutions for Small, Medium and Large businesses. The Business Financing, Payments, and Digital Experiences (BFPD) team sits within GCS and is focused on creating products that are the best choice for our customers.
The Virtual Payments team within BFPD owns a suite of virtual card capabilities and central bill products that give our commercial customers enhanced security, control and enriched data for their business & travel payments. You will be joining a high-performing, global team that is accelerating the growth of virtual cards, a key component of our commercial offerings.
As part of our team, the Product Manager/Senior Product Manager will be the expert on our customers and competitors and will collaborate with Blue Box stakeholders to bring the best experiences and products to market. This is a great opportunity to be a member of a high-performing, global team, who want to bring simple, beautiful experiences to our customers.
Drive product & capability strategy rooted in customer needs, industry/tech trends and business & usage metrics. Inform our global 3-year roadmap
Ship end-to-end customer experiences, working closely with Product Development and Technology teams. Accurately translate business requirements into product and process development requirements to feed into the Virtual Payments development process and capabilities backlog
Own customer research and product construct validation activities, including usage analytics, Field focus groups & customer interviews
Make decisions rooted in data. Own product & capability profitability and business cases. Define and monitor metrics of success to inform backlog prioritization and customer insights
Influence external partners and global Amex teams (Field, marketing, pricing, finance) to bring products & enhancements to market
Develop go-to-market and sales enablement strategies to increase product and capability acquisition and incremental volume in the US and globally
Be a payments thought leader
3-5 years of work experience. Product development or product management experience is a differentiator
Management consulting or similar experience is a plus
Minimum 1 year working directly with clients or external partners – managing communications, expectations, and being the external “face” of a team, with impeccable attention to detail and professionalism
Strong project management skills, Proven ability to maintain risk and issue visibility and tracking, driving timely resolution through to business and client satisfaction
Results-oriented with proven track record of driving projects from conception through implementation in an environment which requires a high degree of internal and external stakeholder coordination and alignment
Proactive, self-starter who can flex easily between thinking strategically and tactically
Strong collaboration and influencing skills
Thrives in ambiguous and fast-changing environment
Prior experience with B2B marketing or B2B payments is preferred
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Primary Location: United States
Other Locations: US-New York-New York City
Req ID: 21013743