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Ford Motor Company Mobile Service Technical Specialist in Helena, Montana

Grade level of posted position: SG6 / SG7 / SG8

The ideal candidate will possess technical acumen, vehicle service experience, and the ability to deliver results for customers, Dealers, and management of all levels. Mobile Service provides an option for dealerships to deliver vehicle service which is convenient for customers. Specialty equipped vehicles carry tools and equipment to a customer's home, place of business, job site, or other convenient locations to complete repairs, maintenance, recalls quickly and conveniently. The Mobile Service Technical Specialist works to develop vehicles and programs which meet the needs of Dealers as they provide Mobile Service to retail and fleet customers.

As a technical lead, the ideal candidate will be able to provide technical expertise and guidance to help support Mobile Service. The candidate will be a self-starter; self-motivator; who is able to work collaboratively with teams, while overseeing non-production supplier/agency staff.

Key Responsibilities

  • Ensure Mobile Service Upfitters are providing high quality vehicle upfits by monitoring and addressing quality concerns and performing regular quality inspections

  • Assist with training Mobile Service trainers (MSX team) to develop their technical acumen for Mobile Service van launches

  • Work with engineers to develop vehicle layouts and equipment requirements

  • Work with engineers and ASO to ensure product safety and ASO compliance

  • Perform reviews of vehicle configurations (Ford/Lincoln/Rush Trucks) with program scheduler, and review CONCEPS and DORA for vehicle content accuracy

  • Review tools for all new upfit builds, configure tool kits for sale to Mobile Service Dealers, and review all proposed replacement tools for existing tools that are no longer available

  • Work with vendors and upfitters when equipment failures occur to quickly address and resolve concerns

  • Proactively seek out new equipment vendors, identifying new and potentially improved products

  • Visit vendors to review current and potential new equipment

  • Provide Dealers with technical assistance and parts procurement for out of warranty repairs, and assist Dealers with expediting repairs to get their Mobile Service unit back on the road

  • Monitor the warranty tracker for repetitive repairs and work to resolve concerns in future vehicle upfits

  • Investigate cause-of-failure to determine if repairs should be warranted by Ford Motor Company or the Upfitter

Basic Qualifications

  • Bachelor’s Degree or equivalent

  • 1 + years of automotive experience

  • Must be able to travel (some overnights required)

Preferred Qualifications

  • Bachelor's Degree in Automotive Technology, Automotive Management, or equivalent

  • Ford specific Automotive Repair Technical Training

  • Technical competency

  • Dealership contact experience

  • Automotive dealership or independent “hands-on” vehicle repair experience with Ford and/or Lincoln Brand

  • Ability to independently and proactively plan, organize, prioritize and problem-solve

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage

• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Vehicle discount program for employees and family members, and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

At Ford, the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combating COVID-19. As a result, Ford has made the decision to require U.S. salaried employees to be fully vaccinated against COVID-19, unless employees require an accommodation for religious or medical reasons. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or an approved medical or religious exemption.


Requisition ID : 15022