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Job Information, Inc Mulesoft Support Engineer in Helena, Montana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

As a member of the Support team, you will use advanced technical expertise to resolve sophisticated platform-related issues affecting customers. As a Dev guide, you will enable customer success by helping our customers to overcome crippling technical challenges. You will provide hands-on troubleshooting, feature explanation, and best practice guidance to the broader Technical Support team to assist customers during critical and time-sensitive situations while partnering with development teams.

Role Responsibilities:

  • Take ownership of customer issues through to resolution - including troubleshooting, internal communication and providing relevant feedback daily

  • Assist with troubleshooting integrations involving third-party APIs and implementation of other products.

  • Work closely with the internal teams on raised technical issues and product roadmap changes/new features.

  • Provide feature explanation and implementation standard methodologies.

  • Build knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community.

Role Requirements:

  • ​Excellent written and verbal communication skills.

  • Validated analysis, troubleshooting and problem solving skills.

  • Ability to optimally prioritize and raise customer issues.

  • Bachelor's degree in computer science or equivalent experience

  • Strong background of object-oriented concepts and languages.

  • 3+ years of prior experience in Technical Support, a help desk environment.

  • Demonstrable understanding of REST and SOAP web-based services, with a working knowledge of WSDL interpretation, generation, and consumption.

  • Experience with solving Internet technologies: HTTP, firewalls, web servers, proxy servers, etc.

  • In-depth knowledge of database concepts and data management (RDBMS) and SQL.

  • We operate 24x7 which can involve working during one of the below shifts (not limited to- shift timing can change) -

  • Work hours can change depending on Business requirements

Preferred Requirements:

  • 3+ years building web-based or API applications with a solid understanding of HTTP, HTML, CSS, JavaScript, and at least one programming language, such as Java, .NET, or PHP.

  • Knowledge of multi-tenant, grid, parallel, or distributed computing architectures.

For Colorado-based roles: Minimum annual salary of $66,600 You may also be entitled to receive bonus, restricted stock units, and benefits.


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