Salesforce.com, Inc Mulesoft Support Engineer in Helena, Montana
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Customer Success Group
As a member of the Support team, you will use advanced technical expertise to resolve sophisticated platform-related issues affecting customers. As a Dev guide, you will enable customer success by helping our customers to overcome crippling technical challenges. You will provide hands-on troubleshooting, feature explanation, and best practice guidance to the broader Technical Support team to assist customers during critical and time-sensitive situations while partnering with development teams.
Take ownership of customer issues through to resolution - including troubleshooting, internal communication and providing relevant feedback daily
Assist with troubleshooting integrations involving third-party APIs and implementation of other products.
Work closely with the internal teams on raised technical issues and product roadmap changes/new features.
Provide feature explanation and implementation standard methodologies.
Build knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community.
Excellent written and verbal communication skills.
Validated analysis, troubleshooting and problem solving skills.
Ability to optimally prioritize and raise customer issues.
Bachelor's degree in computer science or equivalent experience
Strong background of object-oriented concepts and languages.
3+ years of prior experience in Technical Support, a help desk environment.
Demonstrable understanding of REST and SOAP web-based services, with a working knowledge of WSDL interpretation, generation, and consumption.
Experience with solving Internet technologies: HTTP, firewalls, web servers, proxy servers, etc.
In-depth knowledge of database concepts and data management (RDBMS) and SQL.
We operate 24x7 which can involve working during one of the below shifts (not limited to- shift timing can change) -
Work hours can change depending on Business requirements
Knowledge of multi-tenant, grid, parallel, or distributed computing architectures.
For Colorado-based roles: Minimum annual salary of $66,600 You may also be entitled to receive bonus, restricted stock units, and benefits.
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.