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Citizens Bank Non Financial Risk Management Senior Manager – Data (Remote) in Helena, Montana


The Senior Manager of Non-Financial Risk Oversight overall responsibility for independent oversight of the Enterprise Data Management (EDM) non-financial risks. This role is responsible for ensuring that the EDM First Line of Defense function appropriately manages the risks relative to the units’ business activities. This includes all aspects of material risk related to how the business develops, launches, sells and processes products and services. This role ensures the First Line unit establishes an effective “end-to-end” risk management program including risk identification, assessment and quantification, aggregation, reporting, monitoring and control improvement for relevant product/capability groups. This role is focused on ensuring the risk management framework, processes and practices executed comply with internal policy and US Regulatory requirements and expectations, while supporting a credible, principle-based risk strategy.

This position constitutes a key component within a team of skilled, engaged and customer-focused colleagues with a broad span of responsibilities. The role may be co-located as needed with the relevant business and must be actively engaged to support the business with providing domain-relevant advice, monitoring, and credible expert challenge to ensure the independent Non-Financial Risk Program is effectively implemented.

  • Partner and collaborate for success with management, Risk, and Legal colleagues to ensure timely identification, mitigation, resolution and reporting/escalation of existing, emerging and upstream risks and issues. Drive accountability, and work with business units to ensure a strong Risk and Compliance culture and control environment awareness. Serve as an independent advisor to the business unit and risk management; participate in business management, risk and strategy meetings and provide risk advice, update on risk developments and report on risk profile to respective Oversight Head.

  • Drive risk identification, assessment and quantification, aggregation reporting, monitoring and control improvement for product /capability groups and client and industry infrastructure. This includes ensuring the risk management framework, processes and practices executed comply with internal policy and US Regulatory requirements and expectations.

  • Provide day to day support to Non-Financial Risk leadership with knowledge and expertise on the appropriate implementation of Regulations, Rules and industry standards through procedures, other guidelines, and industry best practices. Provide regulatory expertise and solutions on complex risk and compliance issues based upon understanding of business unit's activities and products. Advise and challenge the Business in regards to issue and exposure identification, quantification and action plan design to address the relevant risk.

  • Research and analyze risk trends and industry benchmarking to prepare for and monitor upstream risks and issues while reporting to executive management at Business Line Risk Committees, as appropriate, on effective mitigation strategies.

  • As a key individual contributor, drive engagement within the team to ensure the business unit remains current with risk frameworks in a well-controlled environment in tandem with CFG’s strategic goals as well as industry best practices. Demonstrate capabilities associated with stakeholder management, influence, motivation, and oversight to enable effective challenge to the Business Division(s). Take a proactive approach to advance teamwork, transparency, and accountability.

  • In tandem with other risk partners, as appropriate, develop and review Non-Financial Risk policies and business procedures, and new business initiatives to ensure a strong Non-Financial Risk control environment is adhered to as the business: develops, launches, sells and processes products and services. Establish and continuously improve upon framework implementation strategy with Business management, Business Unit risk management, and other Risk colleagues to ensure an open, adequate and effective risk mitigation culture. Ensure appropriate exam outcomes through exam management protocols. Maintains strong relationships with the second line of defense, Internal Audit and the Regulators.


Required Skills/Experience:

  • 5+ years experience working with enterprise data architecture and business-data integration within an Agile / DevSecOps work environment.

  • Experience working with foundational data systems such as Oracle, Hadoop, Tableau and Snowflake

  • Experience in an organization that is under strong regulatory oversight and scrutiny

  • Expert knowledge of internal controls and risk assessment

  • Understanding of AI/ML capabilities and best practices

  • Practice implementing data securely in a cloud environment, preferably protecting data in a hybrid cloud model

  • Working knowledge of cloud technologies and services (such as AWS, Azure), database technologies and services (such as Redshift, Athena, Glue) and AWS Data Storage (Buckets, Objects, S3)

  • Proven ability to develop and maintain high impact relationships with senior executives

  • Decisiveness and sound judgment on a consistent basis

  • Excellent business writing skills

  • Proficient use of MS Word, MS Excel and PowerPoint and Visio

  • Proven leadership and management skills in a professional environment

  • Proficient use of MS Word, MS Excel and PowerPoint and Visio

    Education, Certifications and/or Other Professional Credentials:

  • Bachelor Degree Preferred

  • Master’s Degree Preferred

  • Certifications Preferred: AWS Specialty (Data or Database) Certification, Cloudera Certified Professional, SAS Certified Data Scientist, Intellipaat Big Data Hadoop Certification, Microsoft’s MCSE: Data Management and Analytics, Data Science Council of America Certification or other relevant certifications

    Hours and Work Schedule

  • Hours per Week: 40

  • Work Schedule: M-F

This position is not available in the state of Colorado

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.