Montana Jobs

facebook youtube linkedin
Mobile Montana Labor & Industry Mobile Logo

Job Information

Salesforce.com, Inc Non-Profit Marketing Cloud Success Manager in Helena, Montana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Salesforce.org

Job Details

As a Success Manager, you are passionate about helping nonprofit customers adopt Salesforce products and realize their full potential of the platform. You’ll use deep business, nonprofit and product knowledge to partner with customers in order to accelerate business value and drive return from their investment with Salesforce. Success Managers are aligned at key team member level, building and fostering positive relationships to help customers progress on their digital journey. Success Managers work directly with nonprofit organizations that can vary in segment, size, solution complexity and life cycle.

As a Marketing Cloud Success Manager, you would ideally have an understanding of marketing landscape: email marketing, paid advertising and marketing automation platforms in order to be able to relate to an audience of marketing focused nonprofit leaders.

The ideal Success Manager will possess both a marketing specialization and nonprofit skills that enable them to speak the customer language. You really enjoy presenting and engaging an audience. You are naturally curious about technology with a focus on understanding customers’ difficulties and business challenges. Using your experienced knowledge and communication skills you deliver value based outcomes for our customers.

Responsibilities

  • Use our engagement based success methodology and partner with customer team members to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives

  • Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan

  • Produce and complete a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan.

  • Deliver business value and innovation to organizations we support by understanding their key business challenges and potential for growth

  • Work collaboratively with the account team, alliances, product, and others in order to help customers achieve their objectives.

  • Recommend additional Salesforce resources, offerings and advisory guides as needed to drive success

  • Help mitigate attrition, increase customer adoption and engagement, and improve overall business value.

  • Share your product and industry expertise and standard methodologies to help customers.

  • Share customer stories and use cases, showcasing the value and impact of Success Engagements.

  • Uncover customer challenges, identify risks to adoption and provide a tailored plan of action.

  • Continue to evolve technology and domain expertise through certifications and continuous learning.

Preferred Qualifications & Skills:

  • Six years helping customers to achieve business value or Marketing roles.

  • Shown ability to prioritize activities while performing effectively in a fast paced environment.

  • Solid understanding of marketing business processes and nonprofit strategy

  • Understanding of project management methodologies, business analysis, organizational change, user adoption, release management, and governance

  • Working knowledge of the overall Salesforce platform suite and applications.

  • Shown success leading customer-facing presentations and engagements

  • Able to handle objections, prioritize customer issues and collaborate with colleagues to optimally drive resolution

For Colorado-based roles: Minimum annual salary of $ 83,200 . You may also be entitled to receive bonus, restricted stock units, and benefits.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

DirectEmployers