Job Information
St. Peters Health Practice Manager - Primary Care, 1.0 FTE(Exempt) in Helena, Montana
JOB SUMMARY (overview of job):
Organizational Stewardship: The Practice Manager is the administrative leader who is responsible for implementing the organizational and departmental mission, vision, values and goals.
Leadership: Provides leadership to assigned practices and clinic operations as assigned, and throughout organization as required.
Administrative Responsibilities (As assigned by Director): Performance reviews, quality improvement programs, professional development for staff, and preparation and maintenance of regulatory requirements, such as DNV, OSHA, etc.
Departmental and Staff Management and Practice: Responsible for aspects of staff management, departmental management, and for creating a professional practice environment that focuses on the customer.
Daily Operations: Provide daily oversight of operational and patient care and throughput management. Works to continually refine operational efficiency and effectiveness. Provides direct patient care as needed in respective clinical areas in accordance with licensure and competency.
Regulations: Works collaboratively to develop and implement policies and procedures to comply with rules, regulations, state and federal law; ensures practices align to support quality patient care and outcomes. Ensures staff meet required policies, competencies, and/or certifications to work in department.
Policies and Procedures: Researches, drafts and institutes policy and procedure changes based on needs of department.
Patient Experience and Safety: In shared responsibility with the Practice Administrator, the Manager will be accountable for improvement of the patient experience and scores, and ensure safety measures are in place for patients and the department.
Meetings: Attends health system leadership, medical group leadership, applicable service line, and departmental meetings as required.
Staffing and Scheduling: Responsible for assisting Staffing Coordinator in the development of staffing schedules that meet both the patients’ and physicians’ needs. The schedule must also meet productivity standards that align with system financial sustainability plans.
Staff Training/Orientation: Responsible for training and orientation functions that are employee-centered, competency-based and timely
Collaboration: Collaborates with internal customers including team members, physicians, advanced practitioners, diagnostic services, quality, IT to improve operational efficiency, ease of access, patient flow, experience, and quality of care
Communication: The Manager is responsible for communicating the above to the staff and other members of the healthcare and administrative teams.
Perform other duties as assigned by Leadership
KNOWLEDGE/EXPERIENCE: Five years of clinic practice experience in private or integrated system environment preferred. Successful progression of leadership skills and and accountability. Results focused. Excellent communication and coaching skills. Understanding of the complexities of clinic practice management, financial understanding of budgets and productivity. Ability to develop project plans and execute on results. Possesses an understanding of self and others. Ability to work well with physicians and professional staff. Able to lead meetings and stay on task.
EDUCATION: Bachelor’s degree in business or healthcare related field required. Masters degree preferred.
LICENSE/CERTIFICATION/REGISTRY: Registered Nurse (RN) preferred
Aptitudes: Demonstrated ability to communicate in a professional and respectful manner with employees, patients, physicians, vendors and outside contacts. Demonstrate ability to effectively complete assigned work while experiencing multiple interruptions. Demonstrate ability to manage complex and multiple tasks within assigned time period. Demonstrate ability to work independently with minimal direction, perform detailed assignments and project management. Must be able to compile, analyze practice operational, financial and metric information with accuracy. Must maintain confidential information.
Leadership Team Attributes:
*Demonstrated ability to manage for results in key areas such as clinical quality, service excellence, people management, and financial management.
*Demonstrated ability to create an environment of mutual trust and respect and two-way communication.
*Demonstrated ability to hire, retain, develop, and promote talented people and build team spirit.
*Demonstrated ability to actively pursue positive change, both personally and organizationally. Demonstrated ability to adapt to change.
*Demonstrated willingness to serve key constituents, including patients, coworkers, physicians, the community, and the organization and to exceed customer expectations.
*Demonstrated ability to work in interdisciplinary team for the benefit of the organization as a whole.
*Demonstrated ability to control limited healthcare resources by effectively managing the organization's human, financial, technological, and other key resources.
*Demonstrated ability to organize the parts of a problem or situation by breaking it apart into small pieces, making systematic comparisons of different features or aspects and taking a step-by-step approach.
*Demonstrated ability to probe and ask questions, seeking first to understand before being understood.
*Demonstrates integrity by actions that are consistent with what she/he says, communicating ideas openly and directly, and welcoming openness and honesty from others.
*Demonstrated ability and commitment to foster the growth and development of others.
*Demonstrated ability to create a shared mission and vision and to effectively direct the activities of individuals and groups towards the accomplishment of established goals.
*Demonstrated ability to effectively communicate verbally and in writing.
*Demonstrated ability to manage multiple and conflicting priorities, stressors, deadlines, difficult situations and/or customers effectively.
27190.415