Oracle Principal Cloud Native Core Support Engineer in Helena, Montana
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
If you are a Colorado resident, Please Contact us or Email us at email@example.com to receive compensation and benefits information for this role. Please include this Job ID: 182008 in the subject line of the email.
Oracle Communications helps service providers navigate through the challenges of the new 5G core SBA architecture by leveraging decades of experience and heritage in 3G, 4G core network solutions combined with Oracle’s in-depth expertise in cloud native environments. Oracle Communications Cloud Native Core 5G network functions help service providers to cost effectively evolve their core network to 5G.
We are seeking to hire a Principal Technical support engineer for supporting Oracle Cloud Native 5G Solution provided to worldwide Telecom operators. As a Support engineer, you will be the technical interface to the customers for the resolution of their problems related to installation and maintenance of the 5G solutions. You should have an understanding of Oracle 5G products and solutions in their competencies to be able to perform the required functions. Position requires availability to be on call 24x7 on a rotation basis.
3-5 years experience in the telecommunications industry with specialization in 5G/4G Core, LTE/EPC, diameter/http2
2+ years experience in a Cloud Solutions and Virtualization environment, such as VMWare, Open stack, Oracle Cloud Infrastructure.
2+ years Experience in open source container orchestration system which may include Docker Swarm , Kubernetes.
5+ years of experience in customer support environment, preferably in a telecom environment
Experience with PCF/NRF/SMF/UDR/SEPP/SCP is a plus.
Experience in end-to-end 5G Packet Core Solutions is a plus
Exposure to Kibana, Grafana and Prometheus solutions is a plus
Exposure to customer deployment models and configuration of large mobile packet core solutions is a plus
Database experience along with knowledge on disaster recovery
5+ years knowledge/experience with LAN and WAN technologies: Routers and Switches
5+ years Knowledge/experience with layer3 IP Routing and layer2 switching
Strong interpersonal skills including excellent team oriented skills
Strong Customer Communication skills
Excellent technical troubleshooting skills of applications
Complete understanding of data communications concepts of network architecture
Analyzing and debugging IP packet captures using Wireshark
Operating Systems: Linux command line and OS troubleshooting
Protocols: TCP/IP, SNMP, HTTP2, Rest API/SOAP
Professional documentation skills writing Method of Procedures (MOPs), Root Cause Analysis (RCAs), Knowledge Base Articles (KBs), step by step technical procedures
Perl/Shell/Python/Java scripting a plus
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.
BS Computer Science/Management Information Systems/Science/ Engineering with 3.0 GPA
Range and benefit information provided in this posting are specific to the stated location(s)
New York City Pay Range: from $30.38 to $61.88 per hour; from $63,200 to $128,700 per annum; eligible for equity.
Colorado Pay Range: from $31.59 to $58.61 per hour; from $65,700 to $121,900 per annum; eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Flexible paid time off (unlimited or accrued vacation and sick leave)
Paid parental leave
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
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