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WindStream Communications Principal-Engineering in Helena, Montana


Greenville, SC, USA ● United StatesReq #957

Tuesday, June 4, 2024

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

  • As Kinetic, Windstream offers bundled services, including premium broadband, security solutions, voice, and digital TV to consumers through an enhanced fiber network.

  • Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.

  • Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!


About the Role:

The Principal Engineer in Security and SD-WAN Engineering will analyze requirements to meet the demand and performance of products, systems, and/or data. The role involves performing engineering design evaluations, including cost-effective utilization of materials. Responsibilities include the design, development, testing, and implementation of all components, equipment, and software within the functional area of the organization. The incumbent will provide technical leadership and direction in their area of expertise for engineering staff and Windstream internal teams by enhancing operations and maintaining the reliability of systems. This role also involves acting as the technical consultant within and outside the department, promoting positive change in the company’s business strategy through achieving specific objectives and technological innovation. The role requires self-motivation to address technical escalations from customer-facing teams and may include some on-call duties.

What You’ll Do:

• Act as an escalation point for complex issues related to Security, SD-WAN, MPLS, and their supporting components

• Assist in product roll-out, upgrades, and maintenance of Security, SD-WAN, and MPLS environments

• Discuss and develop customer designs that meet Windstream standards or architectural guidelines

• Document resolution and conduct appropriate root cause analysis post-trouble resolution

• Work with Windstream internal teams to audit and optimize customer network solutions to ensure maximum service uptime, survivability, and sustainability

• Identify and handle upstream communication regarding network service trends, escalation trends, emergent technology, and network vulnerabilities from both a provider backbone and customer solution perspective

• Manage small-scale projects and tasks while working closely with engineering teams or other internal teams as needed

• Develop and maintain expert-level technical and marketing knowledge for Windstream security, SD-WAN, and MPLS product set

Do You Have?

• Experience with virtualization technologies such as KVM and SR-IOV

• Advanced expertise in network engineering, specifically with MPLS on Juniperand Nokia routers

• Proficiency in configuring, managing, and troubleshooting MPLS networks

Even Better:

• Strong technical background including industry-relevant certifications (e.g., CCNA- Cloud, CCP, CCC)

• Bachelor’s degree in a technology track or equivalent experience of no less thanfive years in a senior network engineering role

• Proven track record of resolving complex issues and exhibiting a genuineenthusiasm for working with network equipment

• Experience working in a service provider environment and familiarity with keyconcepts including MPLS, VoIP architecture, and SD-WAN from a service provider


• Ability to work with Python at a moderate level for scripting and automation tasks

Minimum Requirements:

College degree in Engineering or a related field and 3-5 years professional level experience with 0-1 year supervisory experience; or 7+ years professional level related Engineering/Technical experience with 0-1 year supervisory experience; or an equivalent combination of education and professional level related Engineering/Technical experience required.

The starting compensation range for this position is $105,600 - $141,300.

Physical Tasks - Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% |Pushing – Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% |Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%

Audio Visual Needs - Hearing: Continuously: 67-100%|Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%|

Equipment Used in Job Performance/Working Environment : Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier


Our Benefits:

  • Medical, Dental, Vision Insurance Plans

  • 401K Plan

  • Health & Flexible Savings Account

  • Life and AD&D, Spousal Life, Child Life Insurance Plans

  • Educational Assistance Plan

  • Identity Theft, Legal, Auto & Home and Pet Insurance


Windstream CIB Statement:

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Our Employee Resource Groups:

  • WinVets – Veteran Employee Resource Group

  • WOW – Women Employee Resource Group

  • WINPRIDE – LGBTQ+ Employee Resource Group

  • WBPN – Black Professional Resource Group

  • WARG – Ability Resource Group

  • LaFamilia –Hispanic Resource Group

  • AAPI - Asian American Pacific Islander Resource Group

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Other details

  • Job FamilyEngineering

  • Job FunctionMulti Discipline

  • Pay TypeSalary

Apply Now

  • Greenville, SC, USA

  • United States