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Fiserv Professional Services Technical Consultant in Helena, Montana

Job Title: Professional Services Technical Consultant

Job Purpose:

What does a great Professional Services Technical Consultant do?

You will work with one of the most widely known, cutting edge enterprise content management (ECM) applications available today, specifically for our Financial Services clients. You will play a foundational role, serving as a subject matter expert (SME) for our Customers, as well as a key bridge to our Program Management, Product Management and Development teams within the Financial & Risk Management Solutions, ECM line of business. Working in a fast-paced environment, you will serve as the key member of the delivery team. You will help design and manage our datacenter hosted ECM solutions. You will also interact with the Sales, Marketing, Sales Engineering, and Go To Market teams and regularly interact with clients and prospects.

As a Professional Services Technical Consultant you can look forward to:

•Assisting Program Managers and other team members to elicit, validate and prioritize client technical requirements with regards to operating platform and equipment.

•Confirming technical and business objective requirements with our clients.

•Implementing new customers

•Upgrading existing customers

•Serving as the primary client interface from a technical perspective.

•Serving as Consultant/Technical SME, engaging with the Client team to ensure requirements are understood and that software is being implemented/configured to meet the business requirements.

•Advising clients on security matters, performance considerations and overall integration between the client and our datacenter.

•Installing configured solution or assisting installation process onsite with client.

•Troubleshooting all technical issues throughout the life of the project.

•Creating and delivering client-facing implementation report/documentation detailing installation steps carried out.

•Providing assistance to resolve technically related implementation-specific defects that come through Support.

•Focusing on customer needs and satisfaction; setting high standards for quality and quantity; monitoring and maintaining quality and productivity.

•Completing documentation, which may include various analysis and design specification documents. Ensuring documents are technically accurate, timely, and client orientated.

You’re the kind of person who:

Has a solid background with ECM technology and the related infrastructure stack. You are seeking an opportunity to work with OnBase. You are passionate about the opportunity to work in a fast-paced environment supporting one of the most widely known, cutting edge enterprise content management (ECM) applications available today.

Required qualifications for consideration:

•Minimum 5 years of experience with ECM (Enterprise Content Management) technology and terminology

•Proficiency with IIS configuration and troubleshooting; preferably virtualized, load balanced and multi-tenant configurations

•Proficient in writing Batch Files, SQL Queries and related Syntax

•Experience in software problem identification and resolution as well as relational database administration experience using SQL 2012 or higher

•Hyland Software/OnBase Certification: OCI – OnBase Certified Installer (past or present certification)

Preferred qualifications for consideration:

•BA/BS Degree in Finance or technical field

•Hyland software OnBase certifications: OCWE, OCWV, OCSE, OCAPI

•Exposure to infrastructure concepts around storage, networking and virtualization

•Experience with ECM as it relates to the Financial Industry

This role is not eligible to be performed in Colorado.

Fiserv is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Occasional travel may be required. up to 25%.

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